Coretek

NOC Administrator

Coretek

full-time

Posted on:

Location Type: Remote

Location: Missouri • United States

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Tech Stack

AzureCitrixCloudFirewallsLinuxServiceNowUnixVMware

About the role

  • Continuously monitor infrastructure, application or software events generated by the event management system
  • Respond to alert incidents in a timely fashion to minimize downtime
  • Provides technical leadership for a variety of infrastructure platform issues including, but not limited to:
  • - Network – data and voice
  • - Server – Windows/Unix/Linux
  • - Backup
  • - Cloud
  • - Azure-O365
  • - Virtualization
  • - Monthly server – workstation patching
  • Escalate and collaborate with Coretek engineers/architects and vendors to resolve complex technical issues
  • Track the progress of client incidents and requests during the entire lifecycle to ensure the issues are closed within the agreed Operation Level Agreement
  • Communicate, internally and externally, the status of the tickets directly with clients
  • Provide daily support for event management system requests, such as but not limited to: decommission of devices, provide access to dashboard and scheduling downtime of systems
  • Contribute and maintain the Knowledge Base articles key to daily troubleshooting and triage of client environments
  • Assist engineers with change records as needed in the off hours
  • Assist with cross training of new NOC team members as needed

Requirements

  • Bachelor’s degree in computer science or information technology, preferred **or** 2 years working in a Network Operations Center (NOC) in a medium-to-large data center environment supporting multiple clients and systems
  • Network+ or A+, required
  • MS900, AZ900, AZ104 and/or CCNA certification is highly preferred
  • Basic knowledge of networking frameworks
  • Operations experience in multiple technologies, including any of the following:
  • - Window Server Administration – Server 2012 and above
  • - O365/M365
  • - Network protocols and networking devices such as firewalls, switches, etc
  • - Unix/Linux server administration
  • - Backup administration
  • - Basic knowledge of storage systems
  • - Clustering solutions – Citrix, VmWare etc
  • - Experience working with an ITIL based ticketing system tool – ServiceNow helpful
  • Proficient experience utilizing event management tools (Logic Monitor, Nagios, Solar Winds, etc)
  • Strong listening, verbal, written, and interpersonal communication skills
  • Accuracy and attention to detail when monitoring and maintaining systems
  • Ability to work in a fast-paced, 24/7 operational environment
  • Adept at communicating with all levels of technical experience
  • A strong sense of urgency and the ability to multi-task effectively
  • Demonstrated organizational, communication and time management skills with the ability to work independently
  • May require shift work, including nights, weekends or holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
network administrationWindows Server AdministrationUnix server administrationbackup administrationcloud computingvirtualizationnetwork protocolsstorage systemsclustering solutionsevent management
Soft Skills
communication skillsattention to detailorganizational skillstime managementinterpersonal skillsability to multi-tasksense of urgencyability to work independentlylistening skillsadaptability
Certifications
Bachelor's degree in computer scienceBachelor's degree in information technologyNetwork+A+MS900AZ900AZ104CCNA