Account Manager

CoreSite

full-time

Posted on: 3/9/2026

Location Type: Hybrid

✨ AI Apply

💰 $75,000 - $85,000 per year

About the role

Develop a deep understanding of each customer’s business, objectives, and challenges to identify growth opportunities and inform renewal strategies.
Create and execute tailored account plans that align CoreSite’s solutions with customer needs.
Monitor account health, usage trends, and customer satisfaction to proactively address risks and reduce churn.
Stay informed on regional market dynamics, competitive landscape, and pricing trends, and leverage these insights to position CoreSite as a strategic partner across the data center, real estate, and telecom sectors.
Lead renewals and expansions for existing customers by preparing accurate, solution-oriented quotes and proposals to address customer needs.
Respond to customers with thoughtful, solution-oriented proposals.
Conduct site tours for customers and prospects to effectively showcase CoreSite’s capabilities.
Negotiate commercial and legal terms in accordance with company guidelines.
Oversee the accuracy of lease and license documentation and ensure a seamless handoff to Sales Support Managers.
Build authentic, trusted relationships with customers and cross-functional teams.
Champion customer success by coordinating resources with urgency and care, resolving issues promptly, and ensuring a positive experience at every touchpoint.

Ability to thrive in a hybrid work environment with at least two onsite days per week.
Flexibility to travel up to 10%, with potential for increased in-office presence as business needs evolve.
Exceptional customer support skills, with the ability to foster trust, build relationships, and strategically manage a portfolio of complex accounts to drive growth, retention, and long-term customer success.
Excellent interpersonal, verbal, and written communication skills, with a strong customer advocacy mindset and the ability to clearly articulate complex concepts to diverse audiences across all levels of seniority.
Ability to analyze customer needs and offers, leveraging data to make data-driven decisions.
High attention to detail and strong accountability for meeting deadlines.
Proactive self-starter who thrives in a fast-paced environment, able to work independently while contributing effectively to a collaborative, team-oriented culture.
Advanced proficiency in Microsoft Outlook, Office Suite, and Salesforce.
Bachelor’s degree with an emphasis in communications, business administration, information systems, operations management, or a related field, or equivalent combination of education and experience.
Minimum of 5 years’ experience in a sales or account management role, preferably within colocation data centers, telecommunications, or the technology sector.
Valid driver’s license with a clean driving record and current insurance.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

account managementcustomer supportdata analysisproposal preparationnegotiationlease documentation oversightsolution-oriented quoting

Soft Skills

relationship buildingcustomer advocacycommunicationattention to detailproactive self-startercollaborationflexibilityproblem-solving

Certifications

Bachelor’s degree