Corefact Corporation

Customer Support

• Provide outstanding service via phone, email, and chat—responding promptly and professionally to client inquiries
• Proactively manage assigned client orders follow up queue to ensure we get the orders out in a timely manner
• Guide clients through product options, marketing campaign tools, and printing services
• Use Salesforce to log interactions, manage customer records, and track leads
• Identify client needs and recommend solutions to support their marketing goals
• Partner with teams across Marketing, Production, and Sales to drive the best possible outcomes for our clients.
• Resolve issues with urgency and a problem-solving mindset, ensuring every client feels valued

Customer Service – Client Success Associate

Customer Service, Client Success Associate

Sales

• Client Development: Identify, engage, and grow client accounts, with a primary focus on political campaigns, advocacy groups, and related organizations.
• Mail Growth Strategy: Create and execute comprehensive mail growth strategies to increase Corefact's market share and visibility in the political direct mail space.
• Market Expansion: Spearhead efforts to introduce Corefact's products and services—particularly through Zpress—into new vertical markets beyond real estate, including education, nonprofits, financial services, and more.
• Technology Sales: Sell Corefact's technology-driven solutions to Mail Service Providers (MSPs) and direct clients, as assigned by company leadership.
• Opportunity Exploration: Analyze and pursue sales opportunities across regional, digital/web, and lithographic channels, optimizing profit margins and client outcomes.
• Cross-functional Collaboration: Work closely with Corefact's marketing team to support integrated campaigns that attract clients with diverse print and mailing requirements.

Customer Service – Client Success Associate

Customer Service, Client Success Associate

Political Direct Mail Specialist, New Vertical Market Sales