Corefact Corporation

Customer Service, Client Success Associate

Corefact Corporation

full-time

Posted on:

Location Type: Office

Location: Louisville • Kentucky • United States

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Salary

💰 $20 - $23 per hour

About the role

  • Provide outstanding service via phone, email, and chat—responding promptly and professionally to client inquiries
  • Proactively manage assigned client orders follow up queue to ensure we get the orders out in a timely manner
  • Guide clients through product options, marketing campaign tools, and printing services
  • Use Salesforce to log interactions, manage customer records, and track leads
  • Identify client needs and recommend solutions to support their marketing goals
  • Partner with teams across Marketing, Production, and Sales to drive the best possible outcomes for our clients.
  • Resolve issues with urgency and a problem-solving mindset, ensuring every client feels valued

Requirements

  • 2+ years in a customer service or client success role, preferably in a call center or B2B environment
  • Familiarity with Salesforce CRM , Excel , and digital tools
  • Strong knowledge or interest in real estate , marketing , or printing industry preferred
  • Exceptional communication skills with an upbeat and professional attitude
  • Strong ability to multitask, prioritize, and stay organized in a fast-paced setting
  • Proven track record of meeting or exceeding performance goals
  • Team-oriented with a passion for helping others succeed.
Benefits
  • Medical
  • FSA
  • Dental
  • Vision
  • 401(k)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer serviceclient successmultitaskingprioritizationproblem-solvingperformance goals
Soft skills
communication skillsprofessional attitudeorganizational skillsteam-orientedpassion for helping others