Core-VA Solutions

Customer Support

• - Review and organize patient information remotely to support care coordination and provider follow-ups.
• - Assist with patient assessments by gathering relevant details through chart review, intake information, and care coordination tasks.
• - Update patient records, care plans, and documentation in coordination with healthcare providers.
• - Review and manage medication lists and support medication refill coordination by routing requests to providers or pharmacies.
• - Maintain accurate and up-to-date patient records in electronic health record (EHR) systems.
• - Communicate with Spanish-speaking patients and families to support care coordination, appointment reminders, education, and follow-ups (non-clinical).
• - Report patient concerns or changes to the appropriate healthcare team and document accordingly.
• - Utilize telehealth platforms and secure communication tools for virtual interactions.
• - Ensure HIPAA compliance and maintain patient confidentiality at all times.
• - Organize and manage healthcare documentation, schedules, and records.

Medical Support Specialist, Spanish/English