Cordial

Strategic Client Success Manager – Enterprise

Project Manager

• Project manage a portfolio of varied customer on-boardings to drive successful outcomes.
• Manage internal stakeholders and external client expectations on projects and timelines.
• Maintain and track all projects and documentation; ensure proper and consistent communication of status to clients and Cordial Teams.
• Develop and share best practices with clients.
• Ensure successful platform rollouts according to timelines and customer initiative requirements.
• Build relationships with key customer contacts to ensure high satisfaction levels.
• Collaborate cross-functionally with Product, Client Success, Strategy, Support, and Sales teams.
• Document and record completed project work for access and success.
• Help clients activate AI-powered capabilities during onboarding.
• Use AI tools for efficient project tracking and communication.

Implementation Project Manager

Full-stack Engineer

• Lead the engineering team in developing scalable, high-performance systems
• Define and lead technical roadmaps, ensuring system scalability
• Set engineering standards for code quality and design
• Provide mentorship and promote continuous improvement
• Identify and implement best practices in software development
• Drive architectural discussions for long-term goals
• Collaborate with product managers and stakeholders
• Make technology decisions that align with business and technical objectives
• Ensure timely delivery of quality features and services
• Stay updated with the latest trends and technologies
• Tackle complex problems with creative solutions
• Mentor engineers and contribute to their growth
• Lead technical interviews for new hires

Strategic Client Success Manager – Enterprise

Implementation Project Manager

Senior Software Engineer