Associate Director, Oncology Patient Support Operations
Corcept Therapeutics
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $167,800 - $222,000 per year
Job Level
Senior
About the role
- Co-lead the design, development, and execution of innovative patient services strategies to support the successful commercial launch and lifecycle management of Oncology therapies
- Define long-term program vision, ensuring services are scalable, sustainable, and differentiated in a competitive market
- Provide strategic oversight of core patient support programs, including hub services (benefits investigation, prior authorization, appeals), free trial programs, co-pay assistance and patient assistance programs
- Build and lead high-impact relationships with external vendor partners, holding them accountable for excellence in service delivery, compliance, and innovation
- Establish governance frameworks, performance scorecards, and continuous quality improvement initiatives
- Establish KPIs and dashboards that provide actionable insights into patient engagement, program utilization, and service quality
- Present strategic analyses and recommendations to senior leadership, shaping key business decisions
- Act as an advocate for the patient, helping ensure services are designed and delivered with empathy and effectiveness
- Co-lead the identification and implementation of process enhancements that streamline operations, strengthen compliance, and elevate the patient and provider experience
- Serve as the enterprise subject-matter expert for patient services, aligning programs with Access, Marketing, Compliance, Legal, IT, and Analytics
- Influence brand and market access strategies by integrating patient insights and access data into decision-making
- Ensure that all aspects of patient services programs meet regulatory and legal requirements, including HIPAA and company policies
- Co-lead patient services budget planning, forecasting, and ongoing management, including vendor contracts and pass-through costs
- Lead case escalations with a patient-first mindset, modeling Corcept’s values in decision-making and execution
Requirements
- 10+ years of experience in pharmaceutical patient support services, with at least 4+ years in an Oncology setting strongly preferred
- Demonstrated success leading patient support programs (hub operations, co-pay, free trial, bridge programs), from launch through maturity
- Previous success supporting key patient services such as hub operations, co-pay, patient assistance (PAP) and free trial programs
- Proven ability to drive vendor relationships and build strategic partnerships
- Solid understanding of reimbursement processes and patient access challenges in the U.S. healthcare system
- Creative problem-solving mindset to mitigate customer escalations
- Strong project management skills and the ability to manage multiple priorities in a fast-paced environment
- Executive presence and exceptional communication skills; ability to represent Patient Services to senior leadership, external partners, and field teams
- Experience with tech-enabled access solutions, such as digital platforms, portals and patient support web sites as well as SMS enabled patient engagement programs and telephony solutions
- Strong knowledge of relevant healthcare compliance and regulatory standards
- Brand marketing, field sales or other customer-facing experience preferred
- Ability to thrive in a fast-paced, dynamic environment
- Ability to travel up to 25%, including corporate headquarters, vendor sites, and field team meetings