Corcept Therapeutics

Operations

• Co-lead the design, development, and execution of innovative patient services strategies to support the successful commercial launch and lifecycle management of Oncology therapies
• Define long-term program vision, ensuring services are scalable, sustainable, and differentiated in a competitive market
• Provide strategic oversight of core patient support programs, including hub services (benefits investigation, prior authorization, appeals), free trial programs, co-pay assistance and patient assistance programs
• Build and lead high-impact relationships with external vendor partners, holding them accountable for excellence in service delivery, compliance, and innovation
• Establish governance frameworks, performance scorecards, and continuous quality improvement initiatives
• Establish KPIs and dashboards that provide actionable insights into patient engagement, program utilization, and service quality
• Present strategic analyses and recommendations to senior leadership, shaping key business decisions
• Act as an advocate for the patient, helping ensure services are designed and delivered with empathy and effectiveness
• Co-lead the identification and implementation of process enhancements that streamline operations, strengthen compliance, and elevate the patient and provider experience
• Serve as the enterprise subject-matter expert for patient services, aligning programs with Access, Marketing, Compliance, Legal, IT, and Analytics
• Influence brand and market access strategies by integrating patient insights and access data into decision-making
• Ensure that all aspects of patient services programs meet regulatory and legal requirements, including HIPAA and company policies
• Co-lead patient services budget planning, forecasting, and ongoing management, including vendor contracts and pass-through costs
• Lead case escalations with a patient-first mindset, modeling Corcept’s values in decision-making and execution

Associate Director, Oncology Patient Support Operations