CORA Group

Senior Account Director

CORA Group

full-time

Posted on:

Location Type: Remote

Location: Canada

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Job Level

Senior

About the role

  • Own and grow a portfolio of strategic accounts in Canada, including some of CORA Loyalty’s most important and complex client relationships.
  • Act as the senior commercial and strategic lead for named accounts, building trusted relationships with executive sponsors and key stakeholders across marketing, digital, loyalty, operations, finance, procurement, and partner teams.
  • Develop and lead robust account plans covering client objectives, programme performance, stakeholder mapping, renewal strategy, risk management, expansion opportunities, and executive engagement.
  • Drive strong retention, renewal, and expansion performance across the portfolio, with clear accountability for commercial outcomes and long-term account value.
  • Lead quarterly business reviews, executive reviews, governance forums, and strategic planning sessions with clients, ensuring CORA Loyalty is positioned as a trusted adviser rather than a reactive supplier.
  • Partner closely with delivery, product, analytics, support, finance, and leadership teams to ensure commitments are met, issues are resolved quickly, and growth opportunities are pursued with discipline.
  • Identify and convert cross-sell and upsell opportunities across the CORA Loyalty portfolio, aligning solutions to client priorities and business cases.
  • Dedicate roughly 20% of role focus to business development activity, centred on partner-sourced growth, reseller relationships, strategic introductions, selective new logo pursuits, and market development activity.
  • Help shape how CORA Loyalty works with global partners, resellers, agencies, distributors, and strategic alliances, particularly where those relationships can unlock growth beyond Canada.
  • Support commercial negotiations, renewal discussions, proposal development, scope shaping, and contract strategy in conjunction with leadership and relevant functional teams.
  • Serve as a senior escalation point for strategic accounts, balancing client advocacy with commercial rigour and delivery realism.
  • Support and potentially lead members of the account management team in Canada, acting as a coach, mentor, and operating leader as the function grows.
  • Raise the standard of account management discipline across the business through stronger planning, forecasting, stakeholder management, governance cadence, and commercial visibility.
  • Represent the voice of the customer internally, helping influence product direction, service improvement, and go-to-market thinking.

Requirements

  • 10 to 15+ years of experience in strategic account management, client leadership, enterprise sales, customer success, consulting, or related commercial roles within loyalty, SaaS, MarTech, payments, commerce, incentives, or adjacent technology-enabled services.
  • Significant experience leading large, complex, multi-stakeholder accounts, ideally including multinational or multi-region clients.
  • Strong track record of retaining, growing, and deepening enterprise client relationships, including renewals, upsell, cross-sell, and strategic account development.
  • Experience engaging credibly with senior client stakeholders, including C-suite and executive-level sponsors.
  • Demonstrated ability to lead account strategy while co-ordinating delivery, product, support, analytics, and commercial teams in a matrixed environment.
  • Experience working with complex commercial structures, including MSAs, SOWs, renewals, pricing discussions, procurement processes, and contract negotiations.
  • Exposure to partner, reseller, channel, or alliance-based growth models, with the judgement to know when those motions create value and when they merely create noise.
  • Strong leadership instincts, with experience coaching, mentoring, or managing account managers or adjacent client-facing teams.
  • High commercial acumen, strong written and verbal communication, and the executive presence to lead critical conversations internally and externally.
  • Ability to operate with autonomy, structure ambiguity, and maintain clear priorities across a demanding portfolio.
  • Strong command of CRM, pipeline discipline, forecasting, and account reporting.
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
strategic account managementclient leadershipenterprise salescustomer successconsultingaccount strategycontract negotiationscommercial structuresCRMforecasting
Soft Skills
leadershipcoachingmentoringcommunicationexecutive presenceautonomyprioritizationstakeholder managementrelationship buildingproblem solving