CORA Group

Customer Success Manager

• Own the end‑to‑end customer success lifecycle.
• Deliver role-based training sessions on Ineo Mobility Software.
• Act as the primary customer advocate.
• Monitor customer usage analytics and mitigate churn risks.
• Identify upsell/cross-sell opportunities.
• Contribute to customer journey mapping and KPI development.

Business Development Rep

• Support the M&A team in screening and researching potential company targets through the usage of research tools
• Directly solicit and engage companies via telephone for potential acquisition; call with good purpose and qualify target companies to ensure they meet our investment profile
• Maintain relationships with our existing network of acquisition targets through frequent telephone calls and e-mails
• Effectively communicate Jonas’ investment strategy, while ensuring that the investment process is handled with care and professionalism
• Track activities and maintain relevant information in Salesforce CRM
• Generate and report on leads, set up qualified appointments and move opportunities through the M&A pipeline

M&A Business Development Associate

Implementation Specialist

• Implement projects as assigned by the Director of Professional Services
• Embrace new and innovative ways of implementing product and services strategy
• Maintain communication with customers and internal departments
• Address escalations from other departments
• Perform other duties as assigned

Project and Implementation Specialist

• Identify, research, and map software markets to find attractive acquisition targets
• Develop and execute prospecting campaigns through email, outbound calling, and in-person meetings, while effectively communicating our M&A value propositions
• Clearly communicate the investment strategy, ensuring the investment process is handled with care and professionalism
• Continuously research new industries, sub-sectors, and trends to spot emerging opportunities and provide value to the targets you engage with
• Build and maintain relationships with software founders, owners, and decision-makers
• Track all interactions, data, and insights in Salesforce, maintaining a disciplined approach to CRM hygiene
• Analyze outreach performance and iterate on campaigns to improve engagement rates
• Coordinate with the M&A Execution team to advance qualified opportunities through diligence and deal execution

Business Development Associate – Mergers & Acquisitions

Customer Support

• Provide timely, accurate support to customers via phone and email, resolving inquiries and troubleshooting software issues.
• Manage support queues and contribute to consistent call and email coverage.
• Prioritize and resolve support tickets based on urgency, customer impact, and service-level expectations.
• Ensure all customer interactions are handled with professionalism, empathy, and clear communication.
• Support escalated customer concerns, including following established escalation paths and documenting actions taken.
• Mentor and assist fellow support representatives by sharing knowledge, best practices, and troubleshooting insights.
• Maintain accurate and complete case documentation within support systems.
• Manage schedule adherence—including breaks and assigned coverage periods—to maintain team efficiency.
• Follow internal processes, communication guidelines, and workflow standards to ensure consistency and quality.
• Perform other reasonable duties as required by management.

Customer Support Advisor

Account Manager

• Conduct product calls to all existing clients to generate back to base software add-ons for sales team
• Conduct customer well being calls to sell back to base consulting/training opportunities for the Professional Services group
• Enter data into the Salesforce database; qualify leads and process orders for add-ons
• Maintain lead status and track opportunity status in Salesforce
• Staff booths at industry trade shows (may require up to 20 days travel per year)