Coople Switzerland

Customer Support Coordinator, German and French speaking

Coople Switzerland

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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Salary

💰 £31,000 per year

About the role

  • Respond to customer queries via phone, email and chat in a timely and professional manner.
  • Trouble shoot and resolve customer issues ensuring a positive customer experience.
  • Collaborate with other departments to escalate and resolve complex issues.
  • Management of customer engagement tool.
  • Collection of customer feedback on our platform to support further development by the Product and Marketing teams.

Requirements

  • Native-level German or native-level French both spoken and written is required, along with business-fluent proficiency in the other language
  • Experience in customer service or similar customer-oriented jobs
  • Team player with excellent communication skills, and the ability to thrive working in a remote team.
  • Comfortable working in a fast-paced team setting.
  • Good knowledge of Excel, Powerpoint.
  • Experience of Intercom a plus.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicetroubleshootingcustomer engagementExcelPowerPointIntercom
Soft Skills
communicationteam playerproblem-solvingcollaborationadaptability