Provide administrative support for the Sales Team, including placement of product, fit set, literature and promotional orders, assisting with inquiries, updates on latest product offerings or promotions, pending order status, pricing questions, updating of account information and any internal follow up to exceed expectations.
Responsible for providing optimal quality customer experience in communications with internal and external customers.
Additionally, Sales Support Specialist may have responsibilities to provide service-based support to accounts that reside in the House Territory.
Supports concepts, goals and objectives of the Department.

Requirements

Excellent organizational skills with the ability to work independently, prioritize and work in a fast paced, constantly changing environment with the ability to multitask.
Excellent communication skills; verbal, written and active listening.
Excellent interpersonal skills both with internal and external customers.
Demonstrates and exemplifies professionalism in performance and attitude; including accountability, initiative and teamwork.
Strong business acumen and ability to learn new programs, products and processes when implemented.
Demonstrated ability to collaborate and maintain positive working relationships with internal and external customers and departments.
Ability to understand, apply and explain company policies and procedures, and promotions. Ability to read and understand technical material such as Standard Operating Procedures (SOP’s), Product Parameters and Specifications.
Ability to problem-solve and analyze situations, investigate problems, and determine and recommend solutions.
Intermediate skill in the use of Excel, Word, Outlook and PowerPoint. Advanced keyboarding skills.
Willingness to engage external customers in conversation regarding how we can support their business.
Works with multiple computer applications; working with the latest client management software applications to enhance delivery of service to our customers. Updates/utilizes applications/systems as necessary to reflect/retrieve accurate information.
1-3 years in a call center environment required.
CooperVision Customer Service experience desired.
Previous experience in a role supporting sales and experience with Salesforce.com a plus.
High school diploma or equivalent required.
College degree preferred.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

customer serviceproblem-solvingdata analysismultitaskingorganizational skillscommunication skillsaccount managementsales supporttechnical readingSOP understanding

Soft skills

interpersonal skillsprofessionalismaccountabilityinitiativeteamworkcollaborationadaptabilityactive listeningpositive relationshipsbusiness acumen

Certifications

high school diplomacollege degree