Responsible for providing a quality customer experience to both internal and external customers. Channels include phone, fax, email, and webchat.
Duties including but not limited to, assisting customers and sales representatives with inquiries, accurate order processing, order status, pricing inquiries, product information and any internal follow up to exceed customer needs and expectations.
Supports team concepts as well as the goals and objectives of the department.
Responsible for internal and external customer satisfaction and timely handling of customer orders and inquiries. Displays a positive, professional attitude and behaviors in all interactions and responsibilities.

Requirements

Minimum of three (3) years Customer Service experience in a call center environment required; B2B experience preferred
Excellent communication [both verbal and written] and active listening skills in both French and English.
Excellent computer skills, able to type at least 40 wpm accurately.
Intermediate skill level in the use of Excel, Word, Outlook and PowerPoint. Advanced preferred.
Attention to detail and problem resolution skills.
Demonstrated customer focus and ability to establish and maintain positive relationships with both internal and external customers; including displaying patience, empathy, professionalism, accountability and friendliness.
Knowledge of and experience with Salesforce.com preferred.
Able to prioritize and work in a fast paced, constantly changing environment with the ability to multitask.
Ability to read and understand technical material such as Standard Operating Procedures (SOP’s), Product Parameters and Specifications.
Strong business acumen and ability to learn new programs, products and processes when implemented.
Ability to understand, apply and explain company policies and procedures.
Ability to project a positive attitude.

Benefits

Equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

customer serviceorder processingproblem resolutiontechnical material comprehensiontyping (40 wpm)ExcelWordOutlookPowerPointSalesforce.com

communicationactive listeningattention to detailcustomer focusrelationship buildingpatienceempathyprofessionalismaccountabilityfriendliness