CooperCompanies

Inside Sales Representative

CooperCompanies

full-time

Posted on:

Location Type: Hybrid

Location: Mississauga • Canada

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About the role

  • Educate families on their cord blood (newborn stem cell) banking options, empowering them to make an informed decision.
  • Deliver superior customer service on all inbound and outbound calls, emails, and/or chat sessions.
  • Remain current on all procedural activities and follow ups.
  • Remain current on all training and other administrative tasks.
  • Meet or exceed monthly, quarterly, and yearly sales and client service goals.
  • Adhere to all Consumer Sales processes and policies.
  • Review recorded calls with the manager to identify best practices and areas of opportunity.
  • Ensure quality standards are met per company Quality Policy.
  • Generate IRs to capture client and other relevant issues.
  • May be trained as a mentor/trainer.
  • Ensure client data, including personal, credit card and medical information is protected as explained in CooperSurgical’s Data Protection Policy.

Requirements

  • Bachelor’s degree and a minimum two years of B2B sales experience required, or equivalent combination of education and experience.
  • Computer Skills: To perform this job successfully, an individual should have working knowledge of Salesforce or similar CRM and Microsoft Office 365.
  • Bi-lingual English/Mandarin is strongly desired.
  • Call center, customer service, client services experience strongly preferred.
  • This position will start off remote, but we must hire near Mississauga, ON, CAN in case there is a need to return to the office.
Benefits
  • Extended Health Care
  • Registered Pension Plan
  • Parental leave
  • Fertility benefits
  • Paid time off for vacation, personal, sick and holidays
  • Multiple other perks and benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
B2B salescustomer servicecall center experienceclient servicesdata protectionsalesforceCRMMicrosoft Office 365
Soft skills
communicationcustomer educationmentoringproblem-solvingquality assurance
Certifications
Bachelor's degree