CoolIT Systems

Manager

• Oversee commercial aspects of our client relationships, including program pipeline, product forecast, and new product development, including pricing, schedules, and escalations.
• Responsible for developing account management plans for Cloud Service Providers that result in double-digit YoY revenue growth.
• Be the voice and a strong advocate for our clients within the company; continuously strive for and maintain high levels of client satisfaction.
• Manages a diverse team: Key Account Managers are responsible for building our program pipeline and sustaining a product portfolio with various cloud service providers.
• Technical Sales Engineers are responsible for supporting Key Account Managers during the pre-sales and proposal process to ensure quick response times and high-quality technical information for clients.
• Ensure your team adheres to the selling process.
• Work closely with the Marketing team to generate industry-leading sales collateral and proposals.
• Continuously engage with and learn from the Product and Engineering teams to develop a deep understanding of our hardware and services, ensuring client feedback makes its way into our products.
• Engage regularly in the review and negotiation of various client-related contracts.
• Ensure adherence to company policies and procedures.
• International travel (20% or greater).

Manager, Key Accounts

Technical Writer

• Develop user manuals, quick-start guides, and installation instructions for hardware devices
• Create service manuals and maintenance procedures for technicians
• Write safety and compliance documentation for regulatory approval
• Interpret engineering drawings and convert them into clear instructions
• Collaborate with engineers to document product features, assembly steps, and troubleshooting procedures
• Update documentation to reflect design changes and product revisions
• Produce labeled diagrams and illustrations to support written instructions

Manager, Key Accounts

Technical Writer – Contract