Customer Service Agent – 1st Shift
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full-time
Posted on:
Location Type: Office
Location: Canal Winchester • Ohio • United States
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About the role
- Reports inconsistencies or problems to Supervisor or Operations Manager.
- Coordinates special warehouse projects. Key resource for personnel needing assistance.
- Responsible for locking and securing the facility as scheduled or required.
- Will mentor and train new and existing associates in specific distribution activities to help achieve established customer demands.
- Direct the operations of the CSR team to achieve prescribed objectives.
Requirements
- Manage order flow to ensure daily requirements are fulfilled.
- Respond to all requests (internal and external) in a courteous, professional, and timely manner.
- Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoices, shipments, inventory counts, etc.
- Will train new and existing associates on current Standard Operating Procedures, which includes but is not limited to shipping, receiving, picking, and/or quality control documentation.
- Prepare required activity reports accurately and efficiently for site management.
Benefits
- Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
order managementshippingreceivingpickingquality controlactivity reporting
Soft Skills
mentoringtrainingcommunicationcustomer serviceproblem-solving