Customer Service Representative – Team Lead
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full-time
Posted on:
Location Type: Office
Location: New Albany • Ohio • United States
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Job Level
About the role
- Responsible for providing and maintaining effective customer service and satisfaction
- Provide information to resolve customer shipment related issues
- Interact with management and warehouse personnel to establish service criteria
- Assist customers with requests and requirements pertaining to pick-up and deliveries, tracing shipments, POD information, rate quotes, and special handling
- Accurately input into and retrieve information from the system
Requirements
- High school diploma or equivalent required
- Generally prefer 3-6 years of experience
- Proficient with Windows OS, Word, and Excel
- Must be able to type 45 WPM
- Good interpersonal skills required
Benefits
- Professional development opportunities
- Health insurance
- Flexible working hours
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceshipment trackingdata entryrate quotingspecial handling
Soft Skills
interpersonal skillscommunication skills
Certifications
high school diploma