Customer Service Specialist, Inventory Planner
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full-time
Posted on:
Location Type: Office
Location: Hillsboro • Oregon • United States
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Tech Stack
About the role
- Perform inventory planning activities including material stocking level and consumption analysis and generation of purchase requisitions to ensure all required materials are available to support operations.
- Communicate regularly with engineers, buyers, commodity managers, MRP controllers, warehouse shipping/receiving staff, and suppliers.
- Ensure adequate supply of material to service customer needs while minimizing inventory investment.
- Provide a high level of customer service to both internal and external customers.
- Analyzes Replenishment Data.
- Generates reports in ERP system and exports to Excel, reviews and analyzes data and responds accordingly.
- Initiates, reviews and processes Purchase Demand/Requisitions.
- Manages inventory levels and planning, matching forecast demand with on hand, on order, or in transit quantities.
- Effectively communicates with clients both verbally and in writing.
- Acts as the primary customer contact regarding forecast, new part adds, Min/Max levels, reorder points, backorders, obsolescence, etc.
- Collaborates with warehouse, shipping/receiving staff to process material returns/repairs, which may include packing, preparing material for shipment and communication with supplier.
- Informs the appropriate individuals (buyers, site leads, managers) of any issues related to material shortages that may cause an out of stock or machine down situation.
- Coordinates and performs cycle counts and physical inventories to ensure the accuracy of inventory assets.
- Researches inventory inaccuracies and reconciles accordingly.
- Maintains accurate and timely data in the ERP system including master records, BOM's, etc.
- Manages material quality issues, providing strategic analysis and recommendations for continuous improvement initiatives.
- Identifies & develops material savings projects to generate cost savings and efficiency improvements.
- Performs other job-related duties as required.
Requirements
- Bachelor's degree from an accredited college in a related discipline with 2 years of professional experience; or equivalent combination of education and work experience.
- Three (3) years of industry experience in a direct or cross-functional capacity.
- Knowledge of Purchasing, Inventory Control and Materials Management methods, principles and practices.
- Intermediate level in Microsoft Office Suite with demonstrated proficiency in Excel (pivot tables, lookup formulas, etc.)
- Language Skills English (reading, writing, verbal)
- Effective professional written and verbal communication skills.
- Excellent problem-solving skills.
- Strong analytical skills with a focus on critical thinking and business process management.
- Self-motivated, energetic and able to perform with little supervision.
Benefits
- Exceptional customer service and interpersonal skills (external & internal customers)
- Ability to organize and prioritize a variety of tasks and projects
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
inventory planningmaterial stocking level analysisconsumption analysispurchase requisitionsERP systemdata analysiscycle countsBOM managementmaterial quality managementcost savings projects
Soft Skills
communication skillscustomer serviceproblem-solvinganalytical skillscritical thinkingself-motivatedenergeticteam collaborationverbal communicationwritten communication
Certifications
Bachelor's degree