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Customer Service Representative – 1st Shift

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full-time

Posted on:

Location Type: Office

Location: Wichita • Kansas • United States

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About the role

  • Maintain positive customer relationships and ensure excellent customer service experiences.
  • Assist customers with their inquiries, resolve issues efficiently, and coordinate with warehouse teams to meet customer needs efficiently while upholding the company's standards of customer satisfaction.

Requirements

  • Respond to Customer Inquiries: Answer customer queries via phone, email, or the Customer Service Database in a professional and timely manner.
  • Resolving Issues: Utilize physical stock checks and system tools to validate customer issues, troubleshoot problems, and provide resolution based on findings.
  • Inventory Management: Assist in managing inventory levels, conducting stock checks, and correcting inventory records as needed.
  • Safety Compliance: Adhere to the Safety Policy and Guidelines to ensure a safe warehouse working environment.
  • Process Knowledge: Develop a good understanding of the warehouses processes and inventory in order to provide accurate feedback to customer inquiries.
  • Customer Communication: Provide communication with the customer regarding status on orders, delivery inquiries, and issue resolution.
  • Delivery: Utilize designated vehicles to deliver product to customers as needed based upon customer issue resolution.
  • Warehouse Communication: Effectively communicate with other departments within the warehouse to expedite processes and resolve customer issues effectively.
Benefits
  • DSV is an equal employment opportunity employer.
  • If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com
  • If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
inventory managementcustomer serviceissue resolutionstock checkstroubleshootingcustomer communicationdelivery coordinationprocess knowledgesafety compliance
Soft Skills
customer relationship managementproblem-solvingcommunicationorganizational skillsteam collaboration