Customer Service Representative – Team Lead
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full-time
Posted on:
Location Type: Office
Location: Lockbourne • Ohio • United States
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Job Level
About the role
- Responsible for providing and maintaining effective customer service and satisfaction.
- Provide information to resolve customer shipment related issues.
- Interact with management and warehouse personnel to establish service criteria and meet customer requirements.
- Follow up with customers and other departments to resolve invoice problems and discrepancies.
- Audit air bills for completeness and accuracy.
Requirements
- High school diploma or equivalent required.
- Generally prefer 3-6 years of experience.
- Proficient with Windows OS, Word, and Excel.
- Must be able to type 45 WPM.
- Good interpersonal skills required.
Benefits
- Health insurance
- Retirement plans
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
typing 45 WPM
Soft Skills
customer serviceinterpersonal skills
Certifications
high school diploma