Customer Service Representative
Cookie Information
full-time
Posted on:
Location Type: Office
Location: Lockbourne • Ohio • United States
Visit company websiteExplore more
About the role
- Responsible for providing and maintaining effective customer service and satisfaction.
- Provide information to resolve customer shipment related issues.
- Interact with management and warehouse personnel to establish service criteria and meet customer requirements.
- Assist customers with requests and requirements pertaining to pick-up and deliveries, tracking shipments, and rate quotes.
- Follow up with customers and other departments to resolve invoice problems.
- Communicate to facilitate the movement of freight and associated paperwork.
- Audit air bills for completeness and accuracy.
Requirements
- Must be able to pass background checks and drug tests.
- Proficient with Windows OS, Word, and Excel.
- Must be able to type 45 WPM.
- Good interpersonal skills required.
- High school diploma or equivalent required.
- Generally prefer 3-6 years of experience.
Benefits
- DSV is an equal employment opportunity employer.
- Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, and other characteristic protected by applicable laws.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
typing 45 WPM
Soft Skills
customer serviceinterpersonal skills
Certifications
high school diploma