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Customer Service Agent

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full-time

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Location Type: Office

Location: Streetsboro • Ohio • United States

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Job Level

Junior

About the role

  • The CSR is responsible for building rapport and trust with Clients by delivering exceptional service to them consistently.
  • Client Service Representatives are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple Customers.
  • CSRs are also responsible for accurate and timely order processing to support the efficient operation of the site.
  • Process and input all customer orders.
  • Running and printing shipments from WMS.
  • Run stock reports to check for product availability.
  • Generate all related paperwork and necessary information required for customer work orders.
  • Checking all orders for special requests.
  • Expediting any order as necessary, trace orders as required and notify customer of any activity concerning their merchandise.
  • Follow up with other departments to ensure the service standards are being met.
  • Assure proper invoicing of accounts by verifying customers as required.
  • Handles returned merchandise in an efficient manner and assure proper credit is given to the customer.
  • Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction.
  • Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
  • Ensure the accuracy of all receiving and shipping documents.
  • Gather and maintain all data and records relative to shipping and receiving activities.
  • Prepare any reports concerning customer service as required by supervisors.
  • Assist in resolving any discrepancies.
  • Operate the computer terminal in a proficient manner.
  • Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion.
  • Oversee all paperwork associated with orders and maintain the corresponding files.
  • Answer phone calls and operates various types of office machines and computers necessary to perform duties.
  • Greet customers and visitors to the office.
  • Answer incoming telephone calls in a cheerful, courteous, and timely manner.
  • Promptly route each call to the proper party, taking messages when necessary.
  • Assist callers with general information and inquiries.
  • Direct visitors to appropriate department.
  • Assist drivers at check in window various times throughout the day.
  • CSR’s may be expected to cross train in other administrative staff functions to support the site and contribute to associate development.
  • Work overtime as dictated by business whether mandatory or voluntary.

Requirements

  • Must have a high school diploma or general education degree (GED).
  • 1 year experience in Customer Service-related capacity
  • Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.
  • Intermediate computer skills
  • Proficient with MS Office Applications
  • English (reading, writing, verbal) Business writing proficiency.
  • Intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products.
  • Strong attention to detail accuracy and accomplish job task in a timely manner.
  • Ability to perform duties with minimal supervision or guidance.
  • Ability to multi-task
  • Effective communication skills.
  • Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entryorder processinginventory managementshipping and receivingreport generationcustomer order verificationdiscrepancy resolutiondocument accuracyproduct availability checkingWMS
Soft Skills
attention to detaileffective communicationcustomer servicemulti-taskingadaptabilityrapport buildingproblem-solvingteam collaborationtime managementindependence
Certifications
high school diplomaGED