Program Manager – Implementations
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full-time
Posted on:
Location Type: Remote
Location: Ohio • United States
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About the role
- Lead new site turn-ups, coordinating timelines, resources, and cross-functional stakeholders
- Ensure operational readiness for new programs, including systems, staffing, processes, and documentation
- Manage onboarding activities for new client programs and service queues
- Track launch milestones and escalate risks or delays proactively
- Oversee client queue start-ups, ensuring routing, workflows, and service levels are correctly configured
- Act as a primary point of contact during early-stage program stabilization
Requirements
- Bachelor’s degree in Business, Operations, Project Management, or a related field (or equivalent experience)
- 3–5 years of experience in program management, operations, or customer service environments
- Experience supporting new program or site launches
- Strong understanding of invoicing, purchasing, or financial administration processes
- Excellent organizational, communication, and stakeholder management skills
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
program managementoperations managementcustomer serviceinvoicing processespurchasing processesfinancial administration
Soft skills
organizational skillscommunication skillsstakeholder managementcoordination skills
Certifications
Bachelor’s degree in BusinessBachelor’s degree in OperationsBachelor’s degree in Project Management