Cook Group

Customer Support Specialist, Bilingual

Cook Group

full-time

Posted on:

Location Type: Hybrid

Location: Stouffville • Canada

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Salary

💰 CA$45,000 - CA$60,000 per year

Job Level

Junior

About the role

  • Manage incoming calls, emails, and chats from both internal and external customers.
  • Assist customers with order placement, back-orders, purchase order inquiries, and other general inquiries.
  • Communicate professionally via email, phone, and chat with peers and leadership.
  • Answer product-related questions and triage appropriately.
  • Perform duties in compliance with local quality procedures and work instructions, proactively identifying areas for improvement and communicating recommendations to leadership.
  • Log customer complaints and feedback into the appropriate system.
  • Collaborate cross-functionally with Sales Divisions or other Operational Units.

Requirements

  • High School Diploma, equivalency, or local equivalent where applicable.
  • 1+ years of related experience
  • Bilingual French & English
  • Proficiency in Microsoft Office software (Word, Excel, Powerpoint, Outlook)
Benefits
  • Continuous Improvement (CI) initiatives
  • Accommodations for people with disabilities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
order placementpurchase order inquiriescustomer complaint loggingfeedback management
Soft Skills
communicationcollaborationproblem-solvingcustomer service
Certifications
High School Diploma