Convoso

Channel Partner Manager

Convoso

full-time

Posted on:

Location Type: Remote

Location: California • United States

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Salary

💰 $100,000 - $110,000 per year

About the role

  • Identify, recruit, and onboard new channel partners to expand Convoso's market reach, including helping design and refine onboarding processes and partner engagement models.
  • Develop and execute strategic plans to engage potential partners and demonstrate the value of partnering with Convoso, with an emphasis on testing, learning, and iterating quickly.
  • Manage existing channel partners, ensuring they are motivated, productive, and aligned with Convoso's business objectives.
  • Conduct regular meetings and reviews with partners to assess performance, provide feedback, and actively course-correct engagement strategies when traction is limited.
  • Establish and maintain strong relationships with key stakeholders at partner organizations, including executives, sales teams, and technical experts.
  • Act as the main point of contact for partners, addressing any issues, concerns, or opportunities in a timely and professional manner.
  • Work closely with internal teams, including sales, marketing, product development, and customer support, to ensure partners have the resources and support they need to succeed, even as partner motions and internal processes are still being defined.
  • Provide partners with training, marketing materials, and product updates to enhance their ability to sell and support Convoso solutions.
  • Track and analyze partner performance metrics, identifying trends and areas for improvement, and proactively adjust strategy when results fall short of expectations.
  • Prepare and present regular reports to senior management on partner activities, achievements, and challenges.
  • Stay abreast of industry trends, competitive landscape, and emerging technologies in the CCaaS space.
  • Leverage market insights to inform partner strategies and identify new opportunities for growth.

Requirements

  • Minimum of 5+ years of experience in the CCaaS industry, with a strong understanding of contact center solutions and technologies.
  • Demonstrated ability to build, scale, or significantly evolve a channel or partner program.
  • Comfort taking ownership in a growing program, contributing to the establishment and refinement of processes, priorities, and success metrics.
  • Exceptional relationship-building and interpersonal skills.
  • Strong strategic thinking and problem-solving abilities, with a bias toward action and fast course correction.
  • Excellent communication and presentation skills.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Bachelor's degree in Business, Marketing, or a related field (preferred but not required).
Benefits
  • Competitive compensation package
  • Stock options
  • 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
  • Affordable Vision plan and optional FSA
  • PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
  • Your birthday off
  • 401k program with generous company match
  • No cost Employee Assistance Program and Travel Assistance
  • Monthly Gym membership reimbursement
  • Monthly credits toward food & beverage
  • Company Outings
  • On and offsite team building events
  • Paid training for departments
  • Apple laptop (most roles)
  • Casual office environment & dress
  • Daily catered lunches
  • Fully stocked kitchen (Dietary restriction-friendly)
  • Happy Hours
  • On-site Car Wash
  • Free Parking

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
CCaaScontact center solutionspartner program developmentperformance metrics analysisstrategic planningonboarding processespartner engagement modelsmarket insightstraining developmentreport preparation
Soft skills
relationship-buildinginterpersonal skillsstrategic thinkingproblem-solvingcommunication skillspresentation skillsindependenceteam collaborationadaptabilityownership
Certifications
Bachelor's degree in BusinessBachelor's degree in Marketing