Convoso

Software Engineer

• Direct Engineering teams to ensure process efficiency, effective resource allocation, product quality, and achievement of milestones and deadlines.
• Identify and track metrics that can be used to ensure quality objectives are met and recommend process improvements.
• Conduct the team's performance management and foster a culture of operational excellence
• Fully engage and contribute to engineering leadership to drive best practices in software development, testing, improvement of production deployment, and knowledge sharing effort.
• Own, maintain and improve the existing Convoso software services, APIs, and web applications. Provide feedback in design reviews and code reviews. Continuously improve the team's technical expertise and product knowledge.
• Work with Product Management and Business Analyst to understand and plan for future product release requirements and to ensure the promotion of new features and product value.
• Lead, grow, and coach the engineering team, support their career growth, and ensure they are connected to the outcomes and purpose of their work.
• Work closely with tech leads and Engineering teams to leverage best practices across multiple product lines.
• Fully engage and contribute to engineering leadership to drive best practices in software development, testing, improvement of production deployment, and knowledge sharing effort.
• Meet with customers and other stakeholders to discuss their technical issues and requirements.
• Determine and recommend methods to streamline and improve development processes and procedures.
• Speak externally regarding the Company's technology and product-specific topics.
• May lead Sustaining Engineering teams.
• Determine critical priorities and monitor and control the activities and performance of staff to achieve objectives.
• Ensure staff understands corporate policies and procedures.
• Ensure appropriately qualified and/or experienced personnel are recruited and trained.
• Communicate frequently with equivalent level managers or senior outside contacts concerning projects, operational decisions, or commitments.
• Assist executive-level personnel with corporate projects/initiatives as required.
• Handle escalations and all higher-level management issues.
• If asked to be a core team member, perform the following additional responsibilities:
• Participate in product planning throughout the product life cycle
• Conduct technical/function reviews for their function
• Engage with extended team members as needed
• Contribute and execute with excellence their component of the Integrated Business Plan, Integrated Project Plan, and the Integrated Launch Plan
• Accountable for the business success of the project
• Resolve product and process issues
• Effectively communicate throughout and across the organizations at all levels (peers, subordinates, management, executives)
• Collaborate with QA:
• Keep them humming with continuous QA
• Help them understand the test cases and expected functionality
• Assist them with hard to reproduce issues.
• Offer assistance in estimating the QA effort.
• Collaborate with DevOps:
• Understand hardware requirements and constraints
• Ensure the two teams do not bottleneck each other during cross-departmental projects
• Understand how the engineering project fits into the broader technology environment and ensure DevOps is prepared to support engineering projects.
• Collaborate with Product:
• Provide research time and technical details for PRDs completion
• Identify edge cases
• Identify roadblocks, 3rd party dependencies and plan accordingly
• Collaborate with CS:
• Ensure timely replies to their issues and concerns
• Keep them updated on the status

Director of Engineering

Digital Marketing

• Lead the day-to-day management of the corporate website, ensuring alignment with the organization’s brand, messaging, and strategic priorities.
• Establish and enforce website standards, content governance frameworks, and quality controls.
• Conduct regular content audits to remove duplication, outdated material, and inaccuracies.
• Oversee routine performance testing, QA, and monitoring to ensure site speed, stability, and technical excellence across devices and browsers.
• Ensure full compliance with accessibility standards, data privacy regulations, and all applicable legal requirements.
• Develop and execute strategies to increase organic traffic, improve keyword rankings, and grow overall domain authority.
• Lead on-page and off-page SEO initiatives, partnering with content marketing to optimize page structure, metadata, and content performance.
• Conduct regular SEO audits for priority keyword categories and competitive themes.
• Oversee backlink acquisition efforts and manage SEO reporting, insights, and recommendations.
• Evaluate competitor search performance and identify whitespace opportunities.
• Track and improve the company’s visibility in AI Overviews (AIO), SGE-style summaries, answer engines, and AI-powered search experiences.
• Optimize site architecture, structured data, and content markup to increase inclusion and accuracy in AI-generated responses.
• Collaborate with content and product marketing to create GEO-friendly content frameworks that align with how LLMs consume, interpret, and surface information.
• Build and manage an AIO/GEO reporting framework, measuring impressions, citations, click-through patterns, and model-specific performance trends.
• Identify and test strategies to increase brand presence across generative engines (ChatGPT, Gemini, Perplexity, Claude, etc.) and AI-powered search.
• Stay current on AI search algorithm updates, LLM ingest patterns, and emerging best practices to maintain competitive advantage.
• Own Conversion Rate Optimization (CRO) strategy across the website and landing pages.
• Use Google Analytics, heatmapping tools, and other analytics platforms to analyze behavior flows, identify drop-off points, and develop hypotheses for testing.
• Plan and execute A/B and multivariate tests to improve conversion rates, engagement, and overall site performance.
• Report key insights and performance trends to leadership and cross-functional teams.
• Continuously evaluate competitor websites to identify industry benchmarks, UX innovations, and opportunities for differentiation.
• Collaborate with design, product marketing, and content to create intuitive, high-performing user experiences.
• Lead initiatives to improve site navigation, content discoverability, and overall customer journey efficiency.
• Maintain domain, hosting, CDN registrations, and ensure all site infrastructure remains current and optimized.
• Partner with engineering and agency resources to implement new templates, components, and platform enhancements.
• Ensure best-in-class website security, uptime, and performance monitoring.

Digital Marketing Manager – Website, SEO

Full-stack Engineer

• Take full technical ownership of projects by collaborating with departmental heads, managers, and stakeholders to understand project goals.
• Design and document High-level Architecture, gaining consensus from Architects, the development team, and product management.
• Based on the architecture, define technical requirements and create necessary development tickets.
• Design, implement, and evaluate algorithms and database queries to ensure the scalability and stability of our SaaS Platform.
• Create and maintain essential design documents, including Process and Sequence Diagrams.
• Develop and implement new features and optimize existing ones for maximum performance, ensuring alignment with business needs.
• Write clean, secure, reliable, maintainable, and testable code with a robust design and build effective data models.
• Respond professionally and promptly to bug reports and provide essential support for production issues.
• Code reviews, and Continuous Integration to deliver high-quality software and rapidly address bugs.
• Collaborate with Product / Engineering Leads on team assignments and support the onboarding and training of new team members.
• Establish and communicate clear expectations and goals for project team members.
• Ensure frequent communication with the team and stakeholders, providing progress updates and amending tasks as needed.
• Proactively address and resolve team priorities and blockers efficiently by fostering a collaborative environment, scheduling necessary meetings, and offering support to close skill gaps.
• Foster strong collaboration among team members, follow up on tasks, and organize team meetings when required.
• Deliver quality features on time and within budget, executing against project plans and delivery commitments.
• Ensure the correct and continuous operation of the services your team owns.

Principal Software Engineer

Operations

• Manage and mentor the Carrier Operations team, setting goals, providing coaching, and fostering a culture of accountability and continuous improvement
• Build and maintain relationships with telecom carriers, negotiate contracts, manage SLAs, and ensure cost-effective, high-quality service
• Oversee call routing strategies, carrier selection, and load balancing to maximize call completion rates, reduce costs, and improve customer experience
• Ensure outbound calling activities comply with FCC, TCPA, STIR/SHAKEN, and other telecom regulations in partnership with the head of compliance
• Implement monitoring tools, dashboards, and escalation processes to quickly identify and resolve call quality, routing, or carrier issues
• Partner with Engineering, Product, Compliance and Customer Success teams to support product initiatives and customer needs that rely on outbound calling
• Provide regular reporting on carrier performance KPIs, costs, and call quality metrics to leadership and identify trends and improvements
• Drive initiatives to scale outbound calling infrastructure, evaluate new carriers and technologies, and explore innovations such as AI-powered call routing
• Act as the primary escalation point for carrier-related issues impacting call performance and ensure quick resolution to maintain service continuity
• Evaluate and onboard new carriers and partner with accounting to validate accuracy of carrier bills and enforce financial controls
• Work with Compliance team to respond to external regulatory agency inquiries and develop policies and audits to maintain legal and contractual obligations
• Define and track KPIs for individual and team performance, using data and analytics to drive accountability and continuous improvement

Carrier Operations Manager

Technical Product Manager

• Lead the strategic vision for the evolution of Convoso’s core platform and expansion into partner ecosystems via an API-driven roadmap.
• Develop strong relationships with internal teams (Engineering, Partnerships, DevOps) and external stakeholders (customers, partners).
• Collaborate with teams to deliver scalable technical solutions, ensuring client stability and reliability.
• Serve as the expert on our API Partner Platform, advocating for industry best practices and scaling via integrations.
• Translate complex technical requirements into clear product features delivering specific business and customer values for diverse audiences.
• Represent customer needs to ensure user-friendly API Platform features.
• Define and prioritize the technical product roadmap based on market needs, customer feedback, and business value.
• Work cross-functionally across development, DevOps, engineering leadership, and customer-facing teams to make our platform future-proof.
• Act as the voice of the market and the customer, collaborating closely with Product leadership on feature prioritization and the product roadmap.
• Envision the evolution of the Convoso platform to enable and accelerate integration into partner ecosystems; communicate with engineering teams on ideation, conceptualization, execution, testing, and improvement.

Director of Engineering

Digital Marketing Manager – Website, SEO

Principal Software Engineer

Carrier Operations Manager

Senior Technical Product Manager – Platform