Convoso

DevOps Engineer

• Own service reliability across Convoso’s platform, being a champion for quality and resilience, and drive adherence to internal and external SLAs, SLOs, and SLIs
• Collaborate with other teams to establish key metrics and dashboards in order to drive quality in the SDLC
• Own the incident management process, including monitoring and observability systems, and major incident response process, tracking and reducing MTTR continuously
• Leverage chaos engineering principles and “game days” to proactively test the resilience of Convoso’s platform
• Establish and maintain a CI/CD center of excellence
• Drive automation for CI/CD processes across different tech stacks and cloud providers.
• Recruit and lead DevOps teams across multiple product lines that excel at applying industry best practices
• Develop and support automated, scalable solutions to deploy and manage our global infrastructure.
• Maintain and improve the use of automation tools for infrastructure provisioning, configuration, and deployment.
• Work with Development and Operations personnel to define CloudOps processes, introduce new insights and technologies so that we can stay on the cutting edge.
• Provide mentorship and expertise on system options, risk and impact management, as well as cost vs. benefit analysis.
• Uphold and ensure security requirements for tooling, systems, and environments are met and protect the assets of the company and our customers.
• Lead troubleshooting of system and performance problems in Prod/QA/Dev environments.
• Identify improvements to reduce technical debt.
• Lead infrastructure focused on optimization and performance.
• Lead DevOps Team
• Author a dynamic training and skills improvement plan.
• Acquire team level certifications applicable to AWS or Google Cloud
• Constantly evaluate our services to ensure high quality
• Conduct reviews to identify optimization opportunities in processes or systems
• Contribute to the creation of departmental procedure documents and working instructions
• Works with consultants and team members to design the solutions to be implemented
• Delegate tasks related to solutions and monitors team members’ progress
• Inspire and motivate teamwork for achieving goals
• Provide mentoring and identify training opportunities to team members, staying current in the latest technologies and best practices.

Director of DevOps

Technical Product Manager

• Develop and execute the strategic vision for our telecommunications product suite, ensuring alignment with company objectives and revenue targets
• Lead the evolution of our voice services platform, including capacity planning, coverage expansion, and competitive rate optimization
• Drive innovation in Client numbering management solutions, focusing on scalability, efficiency, and market differentiation
• Spearhead the development and implementation of our Caller ID reputation management system
• Partner with engineering, sales, marketing, and operations teams to deliver robust telecommunications solutions that exceed customer expectations
• Monitor and adapt to regulatory changes in the telecommunications landscape, ensuring continued compliance and market leadership
• Establish disciplines to monitor call flow and call quality metrics to identify potential areas for improvement
• Define and track key performance indicators (KPIs) to measure product success and guide strategic decisions

Director of DevOps

Senior Technical Product Manager