Senior Technical Product Manager

Convoso

Senior Product Manager developing vision for voice services and messaging portfolio at Convoso. Leading innovation in telecommunications to enhance customer-centric solutions.

Posted 6/2/2026full-timeRemote • California • 🇺🇸 United StatesSenior💰 $155,000 - $180,000 per yearWebsite

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Develop and execute the strategic vision for our telecommunications product suite, ensuring alignment with company objectives and revenue targets
Lead the evolution of our voice services platform, including capacity planning, coverage expansion, and competitive rate optimization
Drive innovation in Client numbering management solutions, focusing on scalability, efficiency, and market differentiation
Spearhead the development and implementation of our Caller ID reputation management system
Partner with engineering, sales, marketing, and operations teams to deliver robust telecommunications solutions that exceed customer expectations
Monitor and adapt to regulatory changes in the telecommunications landscape, ensuring continued compliance and market leadership
Establish disciplines to monitor call flow and call quality metrics to identify potential areas for improvement
Define and track key performance indicators (KPIs) to measure product success and guide strategic decisions

Requirements

What you’ll need

5-10 years of product management experience, with substantial focus on telecommunications products
5+ years of telecommunications industry experience, preferably in Contact Center as a Service (CCaaS) platforms
Advanced or expert knowledge of telecommunications infrastructure, including:
DID management systems and processes
Carrier Operations experience (sales or purchasing)
Call quality monitoring, metrics and optimization
VoIP protocols and technologies (SIP, RTP, QoS, and encryption)
Outbound call routing, SIP trunking, call flow design, call forwarding, voicemail, auto-attendant, etc.
Security measures for VoIP systems, including encryption, authentication, and access control
Number porting and provisioning
Caller ID reputation management
Comprehensive understanding of telecommunications regulations and compliance requirements
Proven success in driving product strategy and execution in fast-paced technology environments
Outstanding analytical and problem-solving abilities, with experience translating complex technical challenges into actionable solutions
Exceptional communication skills and ability to influence cross-functional stakeholders
Bachelor's degree in relevant field; technical degree preferred, MBA is a plus.

Benefits

Comp & perks

Competitive compensation package
Stock options
100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
Affordable Vision plan and optional FSA
PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
Your birthday off
401k program with generous company match
No cost Employee Assistance Program and Travel Assistance
Monthly Gym membership reimbursement
Monthly credits toward food & beverage
Company Outings
On and offsite team building events
Paid training for departments
Apple laptop (most roles)
And a team of highly experienced and kind colleagues!
HQ Office:
Casual office environment & dress
Daily catered lunches
Fully stocked kitchen (Dietary restriction-friendly)
Happy Hours
On-site Car Wash
Free Parking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

product managementtelecommunications infrastructureDID management systemsVoIP protocolscall quality monitoringSIP trunkingcall flow designnumber portingCaller ID reputation managementtelecommunications regulations

Soft Skills

analytical abilitiesproblem-solvingcommunication skillsinfluencing stakeholders

Certifications

Bachelor's degreetechnical degreeMBA