Director of DevOps

Convoso

Director of DevOps leading a team of engineers at Convoso, an AI-powered contact center platform. Responsible for developing and optimizing the platform and ensuring service reliability.

Posted 6/29/2026full-timeRemote • 🇺🇸 United StatesLead💰 $220,000 - $260,000 per yearWebsite

Tech Stack

Tools & technologies

AnsibleAWSChefCloudDockerGoogle Cloud PlatformJenkinsKubernetesLinuxPuppetSaltStackSDLC

About the role

Key responsibilities & impact

Own service reliability across Convoso’s platform, being a champion for quality and resilience, and drive adherence to internal and external SLAs, SLOs, and SLIs
Collaborate with other teams to establish key metrics and dashboards in order to drive quality in the SDLC
Own the incident management process, including monitoring and observability systems, and major incident response process, tracking and reducing MTTR continuously
Leverage chaos engineering principles and “game days” to proactively test the resilience of Convoso’s platform
Establish and maintain a CI/CD center of excellence
Drive automation for CI/CD processes across different tech stacks and cloud providers.
Recruit and lead DevOps teams across multiple product lines that excel at applying industry best practices
Develop and support automated, scalable solutions to deploy and manage our global infrastructure.
Maintain and improve the use of automation tools for infrastructure provisioning, configuration, and deployment.
Work with Development and Operations personnel to define CloudOps processes, introduce new insights and technologies so that we can stay on the cutting edge.
Provide mentorship and expertise on system options, risk and impact management, as well as cost vs. benefit analysis.
Uphold and ensure security requirements for tooling, systems, and environments are met and protect the assets of the company and our customers.
Lead troubleshooting of system and performance problems in Prod/QA/Dev environments.
Identify improvements to reduce technical debt.
Lead infrastructure focused on optimization and performance.
Lead DevOps Team
Author a dynamic training and skills improvement plan.
Acquire team level certifications applicable to AWS or Google Cloud
Constantly evaluate our services to ensure high quality
Conduct reviews to identify optimization opportunities in processes or systems
Contribute to the creation of departmental procedure documents and working instructions
Works with consultants and team members to design the solutions to be implemented
Delegate tasks related to solutions and monitors team members’ progress
Inspire and motivate teamwork for achieving goals
Provide mentoring and identify training opportunities to team members, staying current in the latest technologies and best practices.

Requirements

What you’ll need

BS in Computer Science, Computer Engineering, or related technical field
5+ years experience as a Site Reliability Engineer leader leading multiple teams with a passion for automation and continuous improvement
5+ years experience in operational management of SaaS production applications
5+ years working with Agile/DevOps development teams
5 years minimum related experience in infrastructure management in a Linux environment
Deep knowledge of cloud platforms like AWS or GCP and management of on-prem and hybrid environments
Track record as a player-coach who is comfortable both managing and doing
Experience deploying and operating containerized web applications
Experience with cloud automation/provisioning and configuration management tools using Ansible, Chef, Puppet, Docker or Salt
Experience with Containerization Tools such as Docker and Kubernetes
Experience in planning, creating, implementing and maintaining a scalable software development infrastructure
Knowledge of development, build, and CI/CD tools such as Git, GitHub and Jenkins
A security background that will come in handy as we navigate through the process of SOC2 certification
Good people and line management skills and the ability to recruit and develop a high performing team
Process-oriented with great documentation skills
Excellent oral and written communication skills.

Benefits

Comp & perks

Competitive compensation package
Stock options
100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
Affordable Vision plan and optional FSA
PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
Your birthday off
401k program with generous company match
No cost Employee Assistance Program and Travel Assistance
Monthly Gym membership reimbursement
Monthly credits toward food & beverage
Company Outings
On and offsite team building events
Paid training for departments
Apple laptop (most roles)
And a team of highly experienced and kind colleagues!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Service ReliabilityIncident ManagementAutomation ToolsInfrastructure ManagementCloudOps ProcessesConfiguration Management (Ansible, Chef, Puppet)Containerization ToolsCI/CD Tools (Git, Jenkins)SaaS Production ApplicationsTechnical Debt Reduction

Soft Skills

Team LeadershipMentorshipCommunication SkillsProcess OrientationDocumentation Skills

Certifications

AWS CertificationsGoogle Cloud Certifications