Accountability Analyst
CHA Consulting, Inc.
Client Service Administrator
Convey Law
contract
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £25,000 per year
Job Level
Mid-LevelSenior
About the role
- Act as the first point of contact for all complaints and feedback.
- Monitor complaints email inbox, internal portals, and online feedback platforms.
- Accurately log all feedback into systems and cross-reference with central records.
- Allocate complaints to appropriate colleagues using portals and internal spreadsheets.
- Ensure each case is assigned to the right person for efficient resolution.
- Work closely with the Client Service Manager to compile data for daily, weekly, and monthly reports.
- Support informed business decisions by ensuring timely and accurate reporting of key client service metrics.
Requirements
- Previous experience in a client service, administrative, or complaint-handling role is desirable.
- Strong organisational skills with a sharp eye for detail.
- Confident communicator with excellent written and verbal skills.
- Able to work independently and as part of a team.
- Comfortable working with data and reporting tools along with Microsoft Office tools
