Convey Law

Client Services Representative

• Act as the first point of contact for all complaints and feedback.
• Monitor complaints email inbox, internal portals, and online feedback platforms.
• Accurately log all feedback into systems and cross-reference with central records.
• Allocate complaints to appropriate colleagues using portals and internal spreadsheets.
• Ensure each case is assigned to the right person for efficient resolution.
• Work closely with the Client Service Manager to compile data for daily, weekly, and monthly reports.
• Support informed business decisions by ensuring timely and accurate reporting of key client service metrics.

Client Service Administrator