Conversica

Product Manager

• Conduct customer discovery interviews and market research to identify customer needs, pain points, and market opportunities.
• Help shape product strategy and priorities in alignment with company objectives.
• Translate customer and market insights into clear product requirements, functional specifications, and user stories.
• Prioritize product initiatives based on customer value, business impact, strategic alignment, and technical feasibility.
• Bring customer insights and market perspectives into roadmap and product-planning discussions.
• Partner closely with Engineering throughout the product development lifecycle.
• Provide clear context, requirements, and success criteria for new product capabilities.
• Work through product questions and tradeoffs with technical and cross-functional stakeholders.
• Drive alignment across Product, Engineering, Sales, and Customer Success.
• Support roadmap planning, feature prioritization, and product decision-making.
• Develop clear product positioning, messaging, and value propositions.
• Partner with Sales, Customer Success, and Marketing to plan and execute product launches.
• Create sales enablement materials, competitive insights, and internal product education.
• Ensure customer-facing teams understand new product capabilities, their intended value, and how to position them effectively.
• Contribute product content and product demonstrations to support launches and customer education.
• Gather feedback following launches to inform adoption efforts and future product improvements.
• Serve as a strong voice of the customer across the organization.
• Build trusted relationships with Product, Engineering, Sales, Customer Success, Marketing, and executive leadership.
• Influence product decisions through customer feedback, market knowledge, business context, and data.
• Communicate product direction and decisions clearly to both technical and nontechnical audiences.

Senior Product Manager

Backend Engineer

• Set the technical direction for Conversica's backend platform, owning architecture decisions that span integrations, data, messaging, and orchestration across the entire system
• Drive cross-functional initiatives that touch multiple engineering teams, partnering with AI Engineering, Product, and Integrations leadership to shape platform strategy and roadmap
• Define and evolve org-wide engineering standards for backend service design, data modeling, integration patterns, observability, and operational excellence
• Identify systemic reliability, scalability, and performance risks across the platform and lead the engineering response
• Mentor senior and mid-level engineers across the backend organization, raising the technical bar through design reviews, written technical guidance, and pairing on hard problems
• Represent the backend platform in technical strategy discussions with executive leadership and contribute to multi-quarter roadmap planning
• Build and ship production code yourself; this is a hands-on individual contributor role, not a pure architect role

Staff Backend Platform Engineer

Revenue Operations

• Act as the primary Salesforce and CPQ admin, executing system changes, implementing configuration updates, and maintaining documentation
• Own and evolve the Revenue Operations dashboard, surfacing key insights to Sales and Executive teams around pipeline, bookings, churn, and net ARR performance
• Support the weekly Revenue Growth Call through reporting, dashboard maintenance, data analysis, and preparation of recurring business metrics.
• Build and maintain recurring and ad-hoc reports for the CFO and CRO, including ARR forecasts and performance summaries like those used in board and FP&A presentations
• Partner with our Senior Deal Desk Specialist to: Streamline quote processing and CPQ configurations, improve quote templates, DocuSign formatting, and sales order accuracy, and ensure end-to-end data consistency from quote to billing to revenue recognition
• Intake and triage GTM systems-related requests across the Sales, CS, and Finance orgs
• Identify and resolve Salesforce/CPQ issues and lead continuous improvement initiatives, including error reduction, automation, and documentation
• Support upcoming CPQ upgrade or system transition planning and implementation
• Maintain high standards of data integrity across all GTM systems

Senior Revenue Operations Analyst

• Own end-to-end delivery of significant backend platform components, taking work from design through production within an established architectural direction
• Lead implementation in a focused domain such as integrations, messaging infrastructure, data ingestion, or one of the core platform services
• Make day-to-day technical decisions within your domain on data modeling, API design, error handling, and operational concerns, partnering with the Staff Engineer and tech leads on broader architectural calls
• Partner closely with AI Engineering and Product to translate evolving requirements into reliable, well-tested software
• Drive reliability, performance, and observability improvements in the systems you own; respond to production issues and lead the fix
• Mentor mid-level and junior engineers on your team through code review, pairing, and design feedback; raise the bar on engineering craft within the team
• Contribute to platform-wide design discussions and influence the standards you operate under

Senior Product Manager

Staff Backend Platform Engineer

Senior Revenue Operations Analyst

Senior Backend Platform Engineer