Conversica

Customer Success Manager

• Build trusted relationships with mid-market automotive customers and dealership decision-makers.
• Drive onboarding, training, and strategic check-ins with a focus on practical outcomes and ROI.
• Support customers in leveraging AI-powered lead handling and marketing automation tools.
• Act quickly and independently to resolve issues—bringing in internal resources as needed.
• Monitor customer health and identify risks or upsell opportunities proactively.
• Coordinate success planning, business reviews, and renewal processes for assigned accounts.
• Contribute to the playbook for growing the Auto vertical, sharing trends and customer insights internally.

Customer Success Manager, Automotive

Full-stack Engineer

• Design, implement, and ship AI-driven features and systems into production environments
• Own technical decision-making for AI architecture, data modeling, and system integration
• Partner closely with Product, Engineering, and other stakeholders to translate business needs into scalable technical solutions
• Identify and address reliability, scalability, performance, and observability challenges in AI systems
• Establish and evolve best practices for applied AI engineering, including agent evaluation, interpretability, and reliability, data layer design, monitoring, explainability, and continuous improvement
• Mentor and guide other engineers, raising the bar on AI engineering quality and decision-making
• Contribute to technical strategy and roadmap discussions related to AI capabilities and overall platform evolution

Staff AI Software Engineer

Product Manager

• Own product strategy, roadmap, and prioritization for the Automotive vertical
• Lead customer discovery through direct customer conversations, market research, and usage insights
• Translate automotive-specific workflows and customer needs into clear product requirements and outcomes
• Partner closely with Engineering to deliver high-quality solutions aligned with vertical priorities
• Collaborate with Sales and Customer Success to ensure product decisions reflect customer needs and revenue impact
• Drive prioritization decisions within the Automotive vertical based on business impact, feasibility, and customer value
• Support go-to-market readiness, enablement, and ongoing iteration for Automotive-focused capabilities
• Represent the Automotive vertical in cross-functional planning and prioritization discussions

Product Manager, Automotive Vertical

Technical Product Manager

• Partner closely with Engineering leaders to define, scope, and support technically complex, platform-oriented initiatives
• Independently explore and evaluate APIs, data models, platform services, and AI-enabled capabilities to inform product decisions
• Translate architectural concepts, system constraints, and technical findings into clear product requirements and backlog items
• Own backlog refinement, technical requirements, dependency mapping, and cross-team coordination for platform and infrastructure-related work
• Serve as a technical product partner for shared capabilities used across multiple product areas and verticals
• Proactively identify and surface technical risks, trade-offs, and sequencing considerations
• Improve delivery velocity and decision quality by reducing ambiguity between Product and Engineering
• Support vertical Product Managers by providing system-level and technical insight that enables faster, better-informed execution