Provide technical support either over the phone or by travelling to customer locations
Diagnose and repair their existing laser
Install new hardware or parts and provide maintenance services as needed
Provide new laser installation services
Perform technical assignments to install, modify, and repair our laser based Dental Systems
Troubleshoot and repair of equipment both in-house and at customer sites after analyzing mechanical, electrical and software failures
Disassemble malfunctioning dental devices and use standardized testing procedures; examine and test mechanisms for defects
Replace or repair defective parts which may require modification or replacement components
Reassembles dental devices or equipment and tests assembly for conformance to specifications
Maintain an inventory of materials, including electrical, mechanical, and optical components for the field servicing of customer devices
Inspect devices and test equipment periodically and adjust calibration to ensure functioning within specified standards
Complete in a timely manner, standard equipment documentation and reports necessary for FDA compliance
Provide customers with timely and accurate technical information in a positive and straight forward manner
Provide training to dental office staff on the set up and maintenance of the dental laser

Requirements

High school diploma/GED
Previous experience in a Field Service capacity, a minimum of 5-8 years’ experience solving problems with computer hardware, software and medical devices preferred
Basic knowledge of electro-mechanical systems (lasers and optics valued)
ASEE or equivalent technical education
Excellent problem-solving skills and attention to detail
Excellent customer service skills
Able to work independently
Physical ability to stand and sit for extended periods and lift and maneuver heavy objects weighing up to 50 lbs.
May require after hours telephone support or on-call availability
MS Office Suite experience required
Experience in Dental or Medical practices reliant on advanced technologies a plus
Valid driver’s license and clean driving record
The ability to travel where needed, depending on location, could be by car or plane

Benefits

401(k)
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Paid time off
Parental leave
Stock options plan
Vision insurance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supportdiagnose and repairinstall hardwaremaintenance servicestroubleshoot equipmentdisassemble devicesreplace partsinspect devicescalibrationdocumentation for FDA compliance

Soft Skills

problem-solvingattention to detailcustomer serviceindependent workcommunication

Certifications

high school diploma/GEDASEE or equivalent technical educationvalid driver’s license