Convergent Dental

Field Engineer

• Provide technical support either over the phone or by travelling to customer locations
• Diagnose and repair their existing laser
• Install new hardware or parts and provide maintenance services as needed
• Provide new laser installation services
• Perform technical assignments to install, modify, and repair our laser based Dental Systems
• Troubleshoot and repair of equipment both in-house and at customer sites after analyzing mechanical, electrical and software failures
• Disassemble malfunctioning dental devices and use standardized testing procedures; examine and test mechanisms for defects
• Replace or repair defective parts which may require modification or replacement components
• Reassembles dental devices or equipment and tests assembly for conformance to specifications
• Maintain an inventory of materials, including electrical, mechanical, and optical components for the field servicing of customer devices
• Inspect devices and test equipment periodically and adjust calibration to ensure functioning within specified standards
• Complete in a timely manner, standard equipment documentation and reports necessary for FDA compliance
• Provide customers with timely and accurate technical information in a positive and straight forward manner
• Provide training to dental office staff on the set up and maintenance of the dental laser

Field Service Engineer – Experienced