Lead customer onboarding and implementation projects from kickoff to successful transition to support, ensuring fast time-to-value and strong adoption.
Act as a trusted advisor to customers, providing best practices, technical guidance, and strategic recommendations tailored to their business objectives.
Deliver hands-on configuration, integration, and customization services, including developing and implementing technical solutions to meet customer requirements.
Facilitate technical workshops and provide training to empower customers and enable self-sufficiency.
Collaborate closely with Sales, Sales Engineering, and Customer Success to understand customer needs, define project scopes, and ensure alignment of expectations.
Provide regular updates on project progress to customers and internal stakeholders, identifying and mitigating risks as needed.
Develop and maintain high-quality customer-facing documentation and deliverables.
Identify and share opportunities for additional services, optimizations, or product enhancements based on customer interactions and feedback.
Contribute to the continuous improvement of delivery methodologies, playbooks, and best practices within the PS team.
Support internal knowledge sharing by mentoring colleagues and contributing to internal training initiatives.

Requirements

Bachelor’s degree in Computer Science, Engineering, or related technical discipline.
3+ years of experience delivering Professional Services or technical consulting engagements, ideally in SaaS, Application Security (AppSec), or cybersecurity environments.
Hands-on technical expertise in software implementation, integrations, and/or application security.
Experience with scripting languages (e.g., JavaScript, Python) and RESTful APIs.
Strong understanding of DevOps and modern software development life cycles (SDLC).
Excellent presentation, communication, and interpersonal skills, with a proven ability to build trusted relationships at multiple levels within customer organizations.
Ability to analyze complex business and technical problems, propose and implement effective solutions.
Self-motivated and able to manage multiple projects in a fast-paced environment.
Prior experience in high-growth environments is a plus.

Benefits

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Applicant Tracking System Keywords

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Hard Skills & Tools

software implementationintegrationsapplication securityscripting languagesJavaScriptPythonRESTful APIsDevOpssoftware development life cycletechnical solutions

Soft Skills

presentation skillscommunication skillsinterpersonal skillsproblem analysissolution implementationself-motivatedproject managementtrusted relationshipsmentoringcollaboration

Certifications

Bachelor’s degree in Computer ScienceBachelor’s degree in EngineeringBachelor’s degree in related technical discipline