Continuum Capital

Administration

• Management, development, and deployment of enterprise applications, software updates, device configuration, and operating system task sequences with SCCM and Intune.
• Coordinate college-wide initiatives for updating and installing applications, ensuring seamless integration and compliance with established protocols.
• Utilize scripting and automation tools to streamline deployment processes and improve efficiency in application distribution.
• Implement and maintain Windows deployment strategies to ensure standardized configurations across endpoints.
• Stay updated with industry trends and best practices related to SCCM, Intune, application deployment, and Windows deployment to optimize systems and processes.
• Collaborate with stakeholders to identify requirements and provide technical expertise in optimizing application deployment workflows.
• Perform troubleshooting and provide support/documentation for application deployment-related issues to ensure smooth operation of college-wide systems.
• Educating staff and students on endpoint operation best practices and policies.

Endpoint Administrator

Support Engineer

• Provide on-premises and remote classroom technology support to staff and students, including equipment, software, and video.
• Manage the College owned inventory of equipment available for checkout to staff and students.
• Provide classroom and conference center technology support including training on how to properly operate and troubleshooting of issues related to software and equipment.
• Provide on-site support of distance education classes either originating or receiving at the campus during campus hours including nights and weekends.
• Provide on-site video, printer/copier, and telephone technical support to staff, students and external customers.
• Coordinate and monitor the campus proctoring activities.
• Assist staff and students through helpdesk tickets regarding system log-in, password reset and basic operations of software including the college Learning Management System, email and portal access.
• Provide back-up to areas of the Innovative Teaching & Learning Center (iTLC) activities including reference assistance, video services including closed captioning and library services.
• Assist with maintenance, upgrade or installation of equipment or software upgrades on campuses.
• Oversee and facilitate the issuance of student identification cards.

Endpoint Administrator

Classroom Support Technician, Part-time