Senior Vice President, Dining & Hospitality Operations
Continental
full-time
Posted on:
Location Type: Hybrid
Location: Troy • Missouri • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Build and execute a multi-year dining & hospitality operations strategy aligned with Continental’s growth, margin, and brand objectives, including stewardship of revenue targets exceeding $200M annually.
- Identify and lead expansion opportunities (new venues, service lines, or markets), partnering with Sales, Culinary, and Finance to evaluate business cases and operational readiness.
- Translate the company’s core values into clear operating principles, service standards, and leadership expectations, and hold division leaders accountable for living them in daily decisions and behaviors.
- Drive innovation in hospitality services to meet evolving client and guest expectations.
- Lead multiple divisions with varied offerings, including luxury catering, corporate campus dining, and large-scale event operations.
- Establish, monitor, and continuously improve KPIs (e.g., labor efficiency, guest satisfaction, retention, safety, quality scores) to drive world-class operational performance.
- Own the P&L for dining & hospitality operations, including budgeting, forecasting, pricing strategy, and margin improvement plans across all divisions.
- Lead, coach, and develop a high-performing team of VPs and senior operators, building a strong bench for future growth and succession.
Requirements
- Minimum 15 years of progressive leadership in high-volume, multi-unit food and beverage or hospitality operations, including at least 5 years at the Vice President level (or equivalent).
- Proven success leading diverse business lines such as luxury off-premise catering, corporate campus dining, employee dining, and sports/entertainment venues, ideally within a portfolio exceeding $100M in annual revenue.
- Demonstrated experience owning a multi-division P&L, driving margin expansion, and delivering on revenue, profitability, and quality targets simultaneously.
- Track record of building and leading senior teams across geographically dispersed locations, including succession planning and leadership development.
- Strong financial and analytical acumen, with the ability to interpret complex data and make timely, fact-based decisions.
- Exceptional leadership, communication, and relationship-building skills, with executive presence and comfort interfacing with C-suite clients.
- Experience leading operational transformation or large-scale change (e.g., restructuring, technology rollouts, new concepts or venues).
- Ability to balance operational efficiency, safety, and compliance with premium, people-first guest and team member experiences.
Benefits
- Health Coverage – Medical, Dental and Vision
- Voluntary Life/AD&D, Short-Term and Long-Term Disability, Critical Illness
- 401(k)
- Paid Time Off
- Wellness Programs
- Additional Perks
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
P&L managementbudgetingforecastingmargin improvementKPI monitoringoperational performancedata analysisfinancial acumenbusiness case evaluationservice standards
Soft skills
leadershipcommunicationrelationship-buildingcoachingteam developmentexecutive presencedecision-makinginnovationaccountabilitysuccession planning