Bilingual Technical Product Specialist
Continental
Bilingual Technical Product Specialist – Tire Warranty
Continental
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$76,000 - CA$90,000 per year
Job Level
JuniorMid-Level
About the role
- An active role in the Canadian market supporting product complaints, fleet concerns, technical support to sales.
- Respond to technical issues, and follow new production tires for market acceptance.
- Work with internal and external teams to help train them on warranty complaints and processes.
- Timely reporting of findings into the Global Warranty system.
- Responsible for monitoring and maintaining of quality assurance processes, procedures and controls to meet established performance, quality and safety standards.
- Provide qualified resolution of technical and/or product related questions from end-users; Consulting of local sales and marketing organization in technical questions/aspects;
- Provide technical training and presentations to field sales team.
- Adjudicate warranty tires at customer account locations; provide competent feedback to customers on failure modes.
- Provide technical field support in retread and digital solutions.
- Provide relevant tire samples and info into the Corporate Early Warning System; Evaluate, track, and summarize performance reporting vs. competition at customer.
- Provide technical evaluation to fleet customers; travel with Territory Sales Manager and Key Account Managers and/or replacement dealer/fleet sales managers to provide technical support;
- Evaluates and report on new product performance in the America sales region; Represent Continental on tire technical issues at customer locations.
- Prepare and conduct professional presentations to internal and external clients, including upper management and executive teams.
Requirements
- Relevant Bachelors degree or Equivalent
- 2+ years experience in the field of tire or vehicle technology, or 4+ years if no relevant Bachelors Degree
- Must be able to stack, unstack and handle Commercial Vehicle Tires and equipment
- Polished presentation skills; ability to instruct effectively
- English & French fluency
- Home office to be located near an airport
- Frequent travel (50+%)
- Ability to stack, unstack and handle commercial vehicle Tires and Equipment
- Valid drivers license and passport
- Legal Authorization to work in Canada is required. We will not sponsor individuals for employment visas for this job opening. Continental is not able to pay relocation expenses for this opportunity.
Benefits
- Competitive wages and bonus
- Comprehensive benefit package for self and family
- RSP contribution
- Flexible work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
tire technologyvehicle technologyquality assurance processestechnical supportwarranty processestechnical evaluationperformance reportingdigital solutionspresentation skillscommercial vehicle tires
Soft skills
polished presentation skillseffective instructioncommunicationteam collaborationcustomer feedback
Certifications
Bachelors degreevalid drivers licensepassport
