Bilingual Technical Product Specialist – Truck Tire
Continental
Bilingual Technical Product Specialist – Truck Tire
Continental
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$76,000 - CA$90,000 per year
Job Level
JuniorMid-Level
About the role
- An active role in the Canadian market supporting product complaints, fleet concerns, technical support to sales
- Respond to technical issues, and follow new production tires for market acceptance
- Work with internal and external teams to help train them on warranty complaints and processes
- Timely reporting of findings into the Global Warranty system
- Responsible for monitoring and maintaining of quality assurance processes, procedures and controls to meet established performance, quality and safety standards
- Provide qualified resolution of technical and/or product related questions from end-users
- Consulting of local sales and marketing organization in technical questions/aspects
- Provide technical training and presentations to field sales team
- Adjudicate warranty tires at customer account locations; provide competent feedback to customers on failure modes
- Provide technical field support in retread and digital solutions
- Provide relevant tire samples and info into the Corporate Early Warning System
- Evaluate, track, and summarize performance reporting vs. competition at customer
- Provide technical evaluation to fleet customers
- Travel with Territory Sales Manager and Key Account Managers and/or replacement dealer/fleet sales managers to provide technical support
- Evaluates and report on new product performance in the America sales region
- Represent Continental on tire technical issues at customer locations
- Prepare and conduct professional presentations to internal and external clients, including upper management and executive teams
Requirements
- Relevant Bachelors degree or Equivalent
- 2+ years experience in the field of tire or vehicle technology, or 4+ years if no relevant Bachelors Degree
- Must be able to stack, unstack and handle Commercial Vehicle Tires and equipment
- Polished presentation skills; ability to instruct effectively
- English & French fluency
- Home office to be located near an airport
- Frequent travel (50+%)
- Valid drivers license and passport
- Legal Authorization to work in Canada is required
Benefits
- Competitive wages and bonus
- Comprehensive benefit package for self and family
- RSP contribution
- Flexible work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supportquality assurancewarranty processesperformance reportingtire technologyproduct evaluationdigital solutionspresentation skillsfleet supportcommercial vehicle tires
Soft skills
communicationtrainingconsultingproblem-solvinginterpersonal skillsorganizational skillsfeedback provisionpresentation deliveryteam collaborationcustomer service
Certifications
Bachelor's degreevalid driver's licensepassportlegal authorization to work in Canada
