Continental Finance Company

Operations Intern

Continental Finance Company

internship

Posted on:

Location Type: Hybrid

Location: Buffalo • New York • United States

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Salary

💰 $25 per hour

Job Level

Entry Level

About the role

  • Responsible for execution of project tasks outlined by the mentor
  • Directly assist the Vendor Relations Manager in reviewing, documenting, and enhancing contact center performance management procedures
  • Support the development of a comprehensive catalog of contact center performance management procedures
  • Observe and document real-life execution of vendor performance processes, including communication with and management of vendor personnel
  • Assist in analyzing vendor and contact center performance data to ensure procedures are accurate and effective
  • Support continuous improvement efforts by identifying gaps, inconsistencies, or opportunities within existing procedures
  • Utilize Power BI to review and support performance reporting and documentation efforts
  • Collaborate with internal stakeholders to ensure procedures align with operational and performance goals
  • Assist in documenting findings, recommendations, and finalized performance management procedures

Requirements

  • Currently enrolled in and working toward an undergraduate degree (preferred focus on business, operations, analytics, or a related field)
  • Available to work 40 hours per week (hybrid) for the 10-week summer program: June 2nd – August 6th, 2026
  • Strong formal writing skills with the ability to clearly document processes and procedures
  • High attention to detail and ability to follow structured workflows
  • Strong written and verbal communication skills
  • Demonstrated skills in Microsoft Office applications; familiarity with Power BI is a plus
  • Ability to learn new systems and understand operational processes
  • Ability to work independently and collaboratively within a team environment
Benefits
  • Paid internship
  • Hybrid work schedule
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
performance managementdata analysisdocumentationprocess improvementvendor managementreportingbusiness analyticsoperations management
Soft Skills
formal writingattention to detailcommunicationcollaborationindependence