Conta Simples

Backend Engineer

• Participate in the definition, development, deployment, monitoring, and maintenance of scalable, high-quality solutions.
• Must have autonomy to develop and lead medium- to high-complexity activities and initiatives.

Senior Backend Software Engineer

Customer Support

• Act consultatively and with a personalized approach, deeply understanding the customer's context to provide precise guidance that builds confidence and trust.
• Identify value opportunities during interactions, encouraging engagement with features, adoption of new solutions, and growth in revenue potential.
• Serve as a point of reference and guide for customers through high-complexity processes, ensuring a smooth and resolutive experience.
• Be a reference in empathetic communication, adjusting messaging and tone of voice according to each customer's profile and the criticality of the request.
• Analyze behaviors and operational data to recommend strategic actions, prioritize critical cases, and direct next steps with a results focus.
• Thoroughly investigate the root causes of issues identified in support, propose structural improvements, and coordinate resolution with partner teams.
• Actively contribute to internal projects by identifying bottlenecks and validating solutions from the user experience perspective.
• Proactively raise the alarm when identifying systemic failures or risks that could compromise the customer journey.
• Lead and participate in engagement initiatives and campaigns that bring customers closer to the platform, aiming to increase active use and loyalty.
• Act with an ownership mindset regarding deliverables and the evolution of relationships with your customer base.
• Collaborate actively with the team by sharing best practices, learnings, and suggestions that raise the team’s level of delivery.

Customer Support Analyst – Mid-level

Analyst

• Estruturar e gerenciar o programa de monitoria, definindo indicadores (KPIs) e calibrações
• Diagnosticar gaps de performance por meio de análises críticas
• Desenvolver e aplicar trilhas de aprendizagem (técnicas e comportamentais)
• Atuar como consultor interno para as lideranças
• Liderar diagnósticos de causa raiz para problemas recorrentes
• Fomentar uma cultura de melhoria contínua
• Investigar e diagnosticar gargalos de alta complexidade
• Participar ativamente de discussões sobre novas soluções
• Manter uma visão macro do mercado, produtos e áreas correlatas
• Acompanhar e analisar KPIs de qualidade
• Planejar, aplicar e avaliar treinamentos técnicos e comportamentais
• Assumir a liderança de iniciativas de média complexidade
• Revisar entregas próprias e de pares com olhar crítico
• atuar com autonomia, acionando a gestão de forma consultiva

Analista de Qualidade e Treinamento – Pleno

• Assist in setting up the client registration area, carrying out support tasks and learning activities;
• Actively participate in identifying, qualifying, and verifying clients' registration documentation, highlighting points of attention as needed;
• Contribute to the maintenance and updating of the customer database;
• Take part in the execution of basic routines for client identification and onboarding;
• Assist in preparing document checklists to support partner teams;
• Actively participate in continuous improvement efforts for processes, proposing ideas and solutions;

Junior Customer Onboarding Analyst

Product Designer

• Untangle complex challenges: Whether it’s an expense approval workflow or creating data visibility, your mission is to translate business rules into intuitive interfaces and frictionless flows.
• Discovery and strategy: Go beyond the interface. You will be responsible for investigating root causes (using qualitative and quantitative data), forming hypotheses, and validating solutions before proceeding to development.
• Visual and systemic excellence: You should understand and propose evolutions for our Design System, creating high-fidelity interfaces that convey trust and modernity, and designing graphical data representations so clients can analyze their expenses.
• Business vision: Act as a partner to PMs and Engineering. You must make design decisions that are connected to the company’s key metrics.

Product Designer – Expense Management

Support Engineer

• Help Desk: Handle the support request queue (Service Desk), resolving incidents on laptops (Windows and macOS), smartphones, and peripherals.
• Onboarding and Hardening: Perform setup for new hires, installing and configuring operating systems according to security playbooks and hardening rules.
• Network Infrastructure: Assist with maintenance and monitoring of the office network (wireless and wired) using Ubiquiti technology, and manage VPNs and internet links.
• Incident Management: Identify, log, and resolve technical issues applying ITIL practices.
• Asset Management: Support the management of IT equipment inventory, including laptops, mobile phones, and peripherals.

Support and Infrastructure Analyst – Junior

AI Engineer

• Design and build the platform components that enable the development of AI agents;
• Define standards, templates, and guardrails that ensure quality and compliance in AI applications;
• Create abstractions that hide complexity — product teams should be able to build agents without being AI experts;
• Collaborate with product squads to understand needs and evolve the platform based on real use cases;
• Participate in build-vs-buy decisions, evaluating vendor solutions versus in-house options to determine the best fit for the problem;
• Act as an internal technical consultant, mentoring teams on implementing AI engineering best practices.

Senior Software Engineer – AI Platform

Full-stack Engineer

• Act as the guardian of technical standards, ensuring quality, simplicity, and security in the platform’s evolution.
• Define and prioritize the technical roadmap aligned with the company’s strategic objectives.
• Lead architectural discussions and explore new solutions, ensuring they are scalable, sustainable, and secure.
• Monitor quality, reliability, and performance metrics, proposing continuous improvements.
• Mentor and support the team in engineering best practices, code reviews, pair programming, and knowledge sharing.
• Collaborate with Engineering Leads, Product, and other areas to align technical feasibility with business priorities.
• Ensure observability, stability, and continuous evolution of production systems.
• Be a technical influence beyond the team by participating in guilds, tech talks, and organizational initiatives.
• Act and collaborate in guilds focused on continuous improvement.

Staff Software Engineer

• Investigate suspected fraud cases.
• Analyze processes involving fraud types reported via internal or external channels.
• Escalate technical and/or procedural issues to the responsible teams/squads.
• Propose new controls, rules, and fraud-prevention processes to mitigate risk.
• Identify opportunities and risks in existing products to ensure fraud risk is detected and controlled.
• Support investigations in suspected fraud cases.
• Monitor industry best practices for fraud prevention processes.
• Contribute to updating operational manuals to clarify area processes and products.
• Responsible for analyzing exceptions for TED and PIX transactions above predefined limits.

Fraud Prevention Analyst, Junior

• Work autonomously across the entire software development lifecycle;
• Apply development best practices and code design principles to promote quality and maintainability of new and existing projects;
• Define and implement solutions that meet quality requirements with autonomy;
• Mentor and help develop other engineers;
• Lead initiatives, definitions and alignments with other areas independently;
• Monitor and operate production solutions (Build & Run), ensuring performance, reliability and quality;
• Collaborate with cross-functional teams, providing technical insights and contributing to product strategy.

Software Engineer – Senior

Engineer

• Maintain good communication and ethical standards in the workplace
• Foster a collaborative environment, encouraging the exchange of knowledge and experience
• Organize workflows using agile methodologies, proposing and improving processes to ensure a macro view of development
• Mentor your team by creating development plans, promoting training, and providing continuous follow-up
• Lead the understanding of new solutions, aligning and communicating with the areas involved
• Ensure high availability of platforms by creating and evolving delivery and monitoring processes
• Contribute to the team in implementing development best practices and code design
• Define and document architecture for new projects and improvements to existing projects
• Understand the overall business landscape and contribute to defining technological strategies aligned with the company's objectives

Lead Engineer

Data Scientist

• Continuously improve risk, credit limit, collections, and regulatory models.
• Build and monitor the performance of solutions.
• Establish control metrics that ensure model performance.
• Expand monitoring of customer behavior in the context of the credit framework.
• Develop cloud data-processing solutions to deploy models into production.
• Actively collaborate with stakeholders — Engineering, Product, Risk, Marketing, and Credit Desk — to build the best technical solutions, always with a customer focus.

Mid-level Data Scientist – Credit

Financial Planning and Analysis

• Assist with payment processes and controls
• Monitor and assist in the verification of vendor invoices
• Request payments in the internal financial system
• Monitor supplier balances
• Assist with treasury reconciliation
• Provide general support to the team

Finance Intern

Growth Marketing

• Develop strategic media planning aligned with the squad's goals.
• Direct and manage the media agency, ensuring quality deliverables, alignment, and adherence to deadlines.
• Review media plans, target audiences, rationale, segmentations, and creatives.
• Analyze results and consolidate insights, presenting clear readings for internal stakeholders.
• Ensure creative assets delivered by the agency align with the brand identity and campaign needs.
• Propose new tests, optimization opportunities, and growth pathways.
• Conduct benchmarks and monitor market trends.
• Lead the preparation of performance reports and action plans.
• Monitor acquisition and lead-quality KPIs, helping guide the team toward efficiency and scale.