Conta Simples

AI Engineer

• Projetar e construir os componentes de plataforma que habilitam desenvolvimento de agentes de IA;
• Definir padrões, templates e guardrails que garantem qualidade e compliance em aplicações de IA;
• Criar abstrações que escondem complexidade — times de produto devem conseguir construir agentes sem serem especialistas em IA;
• Atuar em colaboração com squads de produto para entender necessidades e evoluir a plataforma com base em casos de uso reais;
• Participar de decisões build vs buy, avaliando soluções de provedores versus soluções, visando a melhor solução para o problema;
• Atuar como consultoria técnica interna, mentorando times na implementação das melhores práticas de engenharia de IA.

Senior Software Engineer – IA Platform

Customer Support

• Provide empathetic, consultative support to our customers via email, WhatsApp and phone, ensuring they feel welcomed, receive clear information, and are directed appropriately.
• Personalize interactions by understanding the customer’s context and offering solutions aligned with their needs.
• Investigate and identify recurring or low-complexity issues, escalating to leadership whenever risks, opportunities, or unexpected patterns are detected.
• Share relevant observations and insights about workflows, product and customer behavior to contribute to decision-making and internal improvements.
• Demonstrate curiosity, a willingness to learn, and the ability to adapt quickly to changes in processes or tools.
• Actively participate in team rituals (calibrations, alignment meetings, technical knowledge exchanges), bringing cases, examples and suggestions.
• Work transparently with peers and leadership, asking for help when necessary and collaborating with the team. Be receptive to feedback and apply adjustments quickly.
• Ensure execution of tasks with a focus on efficiency and quality, following the operation’s priorities.
• Act as a guardian of the customer voice, serving as an early warning for issues that impact experience, metrics and operations.
• Operate aligned with Conta Simples’s culture, demonstrating ownership, a sense of urgency and a collaborative spirit.

Customer Service Analyst – Junior

Backend Engineer

• Participate in the definition, development, deployment, monitoring, and maintenance of scalable, high-quality solutions.
• Must have autonomy to develop and lead medium- to high-complexity activities and initiatives.

Senior Backend Software Engineer

• Act consultatively and with a personalized approach, deeply understanding the customer's context to provide precise guidance that builds confidence and trust.
• Identify value opportunities during interactions, encouraging engagement with features, adoption of new solutions, and growth in revenue potential.
• Serve as a point of reference and guide for customers through high-complexity processes, ensuring a smooth and resolutive experience.
• Be a reference in empathetic communication, adjusting messaging and tone of voice according to each customer's profile and the criticality of the request.
• Analyze behaviors and operational data to recommend strategic actions, prioritize critical cases, and direct next steps with a results focus.
• Thoroughly investigate the root causes of issues identified in support, propose structural improvements, and coordinate resolution with partner teams.
• Actively contribute to internal projects by identifying bottlenecks and validating solutions from the user experience perspective.
• Proactively raise the alarm when identifying systemic failures or risks that could compromise the customer journey.
• Lead and participate in engagement initiatives and campaigns that bring customers closer to the platform, aiming to increase active use and loyalty.
• Act with an ownership mindset regarding deliverables and the evolution of relationships with your customer base.
• Collaborate actively with the team by sharing best practices, learnings, and suggestions that raise the team’s level of delivery.

Senior Software Engineer – IA Platform

Customer Service Analyst – Junior

Senior Backend Software Engineer

Customer Support Analyst – Mid-level