Constructive Dialogue Institute

Associate Director, Program Implementation

Constructive Dialogue Institute

full-time

Posted on:

Location Type: Remote

Location: New York • United States

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Salary

💰 $95,000 - $105,000 per year

Job Level

Senior

About the role

  • Serve as the relationship owner for an assigned portfolio of confirmed campus package institutions
  • Leverage subject matter expertise to manage the implementation cycle for assigned portfolio of partners, leading each partner through a planning process that results in a clear, concrete implementation plan for embedding CDI’s suite of offerings and resources within their campus community
  • Provide consistent stewardship and support to each partner to ensure they are able to effectively implement CDI’s programs, identify and address challenges, and promote engagement, completion, and saturation
  • Develop, in collaboration with other teams, and distribute resources that support partners in deepening their work with constructive dialogue
  • Track per cycle and year-over-year implementation progress for partners using internal tools, such as HubSpot and Asana, ensuring data is accurate and accessible, and able to be monitored against OKRs and growth strategies
  • Provide timely, professional, and tailored communications to partners, in the form of emails, newsletters, and other media
  • Lead renewal strategy and contracting for individual portfolio of partners, contributing to an annual average of 85% retention for all partner accounts
  • As needed, lead Professional Learning Communities and other Communities of Practice for partners
  • At the direction of the Senior Director of Program Implementation, provide implementation support, including logistical and product support, for other partners within the Growth portfolio, such as workplaces, high schools, etc.
  • Gather and analyze feedback, learnings, and data from partners throughout the year to provide a holistic view of assigned portfolio and recommendations for future work
  • Develop subject matter expertise on higher education, particularly in the pathways in which CDI works, and constructive dialogue, and stay abreast of trends and developments in the field
  • Support retention, renewal, and expansion efforts including contributing to the build and execution of renewal and partner retention strategies
  • Identify process inefficiencies and areas for optimization in partnership management, implementation procedures, and implementation resources, and contribute to the development of resources and optimizations
  • Coordinate implementation needs across multiple team members and departments, fostering collaboration, alignment, and shared understanding of processes, projects, and objectives
  • Collaborate closely with Growth team members (Partnerships, Live Programs) and Product, Education, Research, and Operations teams to ensure seamless alignment of goals and effective execution of CDI programming
  • Represent the voice of the partner and partner themes with other teams at CDI

Requirements

  • 5–7 years in partnership management, program implementation, or related roles across nonprofits, higher education, or EdTech; including at least 1 year working directly in or with higher education
  • Exceptionally strong at building authentic, durable relationships with partners and stakeholders
  • Able to navigate large, complex organizations while balancing multiple priorities
  • Strong written and verbal communication skills; able to explain complex ideas, say no with tact, and build rapport virtually
  • Skilled at developing and delivering presentations for diverse audiences
  • Proven ability to manage multiple tasks, priorities, and stakeholders simultaneously, with an eye to detail
  • Able to extract meaningful insights from data to inform decisions
  • Bachelor’s degree or equivalent practical experience.
  • Bonus: Experience with CRM tools (e.g., HubSpot) and project management software (e.g., Asana).
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
partnership managementprogram implementationdata analysispresentation developmentproject management
Soft Skills
relationship buildingcommunicationtactrapport buildingmulti-taskingattention to detail
Certifications
Bachelor’s degree