Consiglio Nazionale delle Ricerche

Customer Support

• Communicate with global Lush customers through various channels, including phone, chat, text, and email
• Handle customer feedback and answer questions using trained methods and tools
• Assist with responding to customers in crisis situations
• Assist customers with digital orders
• Quickly identify and solve problems on the spot to address any customer issues while providing technical and troubleshooting support
• Stay up to date with brand and product training to provide information on products and company initiatives.
• Educate customers on our brand values
• Drive sales through effective Product recommendations
• Investigate lost packages with our transport partners
• Follow and promote all company policies, guidelines, procedures, and expectations
• Follow and maintain all data privacy procedures to ensure the safety and security of customer information
• Meet and exceed service levels and departmental goals
• Consistently deliver a world-class customer experience

Seasonal Customer Care Market Specialist

Recruitment

• Support candidates and hiring managers through the recruitment and selection process, ensuring a fair, unbiased, positive experience and adherence to Lush’s diversity and equity practices.
• Conduct intake meetings and help determine interview steps and interview panels for each Shop Manager and retail support role
• Coordinate job postings on appropriate channels internally and externally to build candidate pipeline, connect with community partners, universities, and colleges
• Partner with retail leadership team to ideate, create and deliver best in class training content specific to the recruitment life cycle
• Support hiring managers where needed in the sourcing and shortlisting of open positions and determine relevance of experience to position criteria
• Conduct specific headhunting, foot recruiting and online searches where needed for hard to fill management and retail support positions
• Partner with Retailer group to plan, coordinate and deliver market visits specific to TA focused training - both onsite and remotely
• Conduct interviews as needed to further determine appropriate culture add of candidates
• Build and maintain hiring program content, processes and workflows that support each market’s unique business needs
• Organize interview steps, schedule interviews and ensure each candidate is set up for success at every interview step
• Complete reference checks, create offers and support the onboarding of new employees
• Partner with broader Talent Acquisition teams to ensure consistency and alignment between business units with regards to the entire recruitment lifecycle

Talent Acquisition Partner – Retail

Communications

• Oversee the retail communications calendar for 260+ stores
• Lead the writing, editing and updating of all communications
• Collaborate with departments to identify retail priorities
• Raise any potential issues or risks before, during and after initiatives
• Participate in stakeholder meetings to identify retail communication needs
• Work cross-functionally to own campaign communication SOP/checklist
• Develop and execute against internal content calendar
• Leverage knowledge of store-level processes to influence operational processes
• Proactively communicate retail needs around campaigns
• Be the retail representative at Launchpad and Brand’s campaign meetings
• Lead and execute special projects as needed
• Create positive relationships with retail shops and HQ staff
• Regularly planned shop visits per business needs

Retail Communications Lead

Project Manager

• Providing support to the North American SSP and Construction team including;
• Leading the project management and organization of retail shop fit outs including quality, relevance and timeliness of new shop construction, refits and refreshes, closures and store maintenance of existing shop locations.
• Effectively managing Capex, working on estimates, verifying project actuals and updating capex forecast.
• Ensuring project schedules are well planned and executed, collaborating with the Retailers, SSP, Real Estate leasing and finance.
• Staying informed of industry best practices of global retail construction process and project support. Bringing alignment to working practices.
• Maintaining and developing project status/capex reports.
• Assisting the retail team to accurately interpret construction information impacting the business.
• Providing hands on assistance and installation where necessary during new shop openings, refits and refreshes, and closures.
• Continually improving support to retail business by assessing needs and providing forward looking insight.
• Streamlining reporting processes to meet needs of both external and internal users.
• Providing project-specific assistance to the Retailers, all retail store teams, Shop and Space Planning Team, Property/Leasing, and Finance.
• Maintaining up to date knowledge in products, design methods and merchandising for sales, providing practical support and having awareness of the details to deliver the best customer service and drive sales.
• Partnering with SSP designers to deliver awe inspiring projects.
• Delivering the best customer service experience.
• May perform other duties as required.

Seasonal Customer Care Market Specialist

Talent Acquisition Partner – Retail

Retail Communications Lead

Retail Construction Project Manager