Retail Communications Lead

Consiglio Nazionale delle Ricerche

Retail Communications Lead for Lush cosmetics managing communication for retail business. Collaborating with various departments to ensure effective communication for over 260 stores.

Posted 5/27/2026full-timeToronto • California • 🇺🇸 United StatesSenior💰 $61,100 - $67,900 per yearWebsite

About the role

Key responsibilities & impact

Oversee the retail communications calendar for 260+ stores
Lead the writing, editing and updating of all communications
Collaborate with departments to identify retail priorities
Raise any potential issues or risks before, during and after initiatives
Participate in stakeholder meetings to identify retail communication needs
Work cross-functionally to own campaign communication SOP/checklist
Develop and execute against internal content calendar
Leverage knowledge of store-level processes to influence operational processes
Proactively communicate retail needs around campaigns
Be the retail representative at Launchpad and Brand’s campaign meetings
Lead and execute special projects as needed
Create positive relationships with retail shops and HQ staff
Regularly planned shop visits per business needs

Requirements

What you’ll need

3+ years of retail operations and/or retail communications experience
2+ years of retail management experience
Outstanding verbal and written communication skills
Proven ability to synthesize complex information
Ability to think big picture strategy and have an eye for the details
Ability to dig into how things work makes the complex simple
Ability to build lasting relationships in a dynamic, cross-departmental environment
Adaptable, creative, and thrive in a fast-paced environment
Ability to travel 1-2 times a month

Benefits

Comp & perks

Health insurance
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

retail operationsretail communicationscampaign communicationcontent calendar managementproject management

Soft Skills

verbal communicationwritten communicationrelationship buildingstrategic thinkingadaptabilitycreativityattention to detail