Conscious Discipline

Customer Support

• Be the first point of contact for customers, handling phone calls, emails, and live chat inquiries.
• Provide assistance with website navigation, orders, shipping, products, events, and internal order requests.
• Manage a high volume of inbound and outbound calls, support tickets, and live chat requests in a timely and efficient manner.
• Troubleshoot issues, clarify details, research problems, and provide clear solutions.
• Guide customers through troubleshooting steps and product usage; support shipping and return processes when needed.
• Collaborate across departments to ensure seamless customer support and resolution.
• Maintain accurate documentation of customer interactions and solutions provided.
• Report to Senior Manager of Partner Operations and perform other related duties as assigned.

Customer Care Representative

Content Marketing Manager

• Research, identify, and curate high-quality content from various sources, including articles, videos, images, and social media.
• Schedule and publish posts across social media platforms (Facebook, Instagram, LinkedIn, YouTube) using a social media management platform such as Hootsuite, Loomly, etc., and monitor channels for engagement opportunities and customer feedback.
• Familiarity with Monday.com, managing and organizing digital assets.
• Engage with social media followers, respond to queries promptly, and build relationships with the online community.
• Familiarity with social media graphic design and video editing.
• Ensure curated content aligns with brand voice, audience interests, and marketing objectives.
• Collaborate with content creators, designers, and marketing teams to repurpose and enhance curated materials.
• Manage and organize content libraries for easy accessibility and efficient workflow.
• Stay updated on industry trends, competitor content strategies, and emerging media formats.
• Write engaging captions, summaries, and descriptions for curated content when necessary.
• Track performance and provide regular reports on KPIs (reach, engagement, conversions, etc.).
• Maintain copyright compliance and credit original content sources appropriately.
• Analyze content performance and engagement metrics to optimize curation strategies.
• Provide frequent website audits for outdated/irrelevant content.
• Test new landing pages, event launches, etc. in collaboration with Web Support.
• Other duties as assigned.

Customer Care Representative

Content Curator