Accountability Analyst
CHA Consulting, Inc.
Customer Care Representative
Conscious Discipline
part-time
Posted on:
Origin: • 🇺🇸 United States • Florida
Visit company websiteJob Level
Junior
About the role
- Be the first point of contact for customers, handling phone calls, emails, and live chat inquiries.
- Provide assistance with website navigation, orders, shipping, products, events, and internal order requests.
- Manage a high volume of inbound and outbound calls, support tickets, and live chat requests in a timely and efficient manner.
- Troubleshoot issues, clarify details, research problems, and provide clear solutions.
- Guide customers through troubleshooting steps and product usage; support shipping and return processes when needed.
- Collaborate across departments to ensure seamless customer support and resolution.
- Maintain accurate documentation of customer interactions and solutions provided.
- Report to Senior Manager of Partner Operations and perform other related duties as assigned.
Requirements
- 1-3 years in a customer care, support, or service role — ideally in the education, EdTech, or related industry.
- Exceptional verbal and written communication with the ability to explain solutions clearly and compassionately.
- Resourceful, solution-oriented mindset with the ability to troubleshoot quickly and confidently.
- Comfortable working across multiple systems, platforms, and tools to assist customers effectively.
- Ability to manage multiple inquiries simultaneously while staying detail-oriented.
- Empathy & patience; natural ability to listen, understand, and guide customers calmly and kindly.
- Works collaboratively across teams to ensure a consistent and positive customer experience.
- Must be U.S.-based (Remote (U.S. Based)).
