Conscious Discipline

Business Development Rep

• Own and manage a defined territory with direct sales responsibilities, including identifying, qualifying, and closing new business opportunities
• Develop and execute a strategic territory plan aligned with organizational goals and PK-5 market expansion
• Engage in high-level consultative selling to uncover district needs and present tailored Conscious Discipline solutions
• Cultivate and maintain strong relationships with key decision-makers, influencers, and stakeholders across districts and schools
• Conduct presentations, discovery calls, and product demonstrations to drive awareness and value
• Track sales activities, pipeline status, and forecasts using CRM tools with a high level of accuracy and accountability
• Partner with internal teams to ensure alignment between territory strategies, organizational priorities, and overall business objectives
• Lead, coach, and support a team of Development Representatives across assigned territories, fostering a culture of accountability, growth, and collaboration
• Oversee team performance management, including setting clear expectations, monitoring progress toward KPIs, and implementing strategies for continuous improvement
• Conduct regular 1:1 meetings to provide individualized coaching, performance feedback, and professional development of team members
• Translate GTM strategies into actionable regional plans and ensure consistent execution across all territories within scope
• Collaborate with leadership on strategic planning and resource allocation to drive territory growth and optimize team effectiveness
• Provide regular performance updates, pipeline insights, and market feedback to leadership to inform broader strategy and decision-making
• Collaborate with instructors to support implementation fidelity and program sustainability in schools and districts
• Share market insights with internal teams to refine offerings and GTM approaches.

Business Development Lead

Customer Support

• Respond to customer calls and emails with empathy, patience, and professionalism.
• Manage a high volume of inbound and outbound calls and support tickets in a timely and efficient manner.
• Understand customer needs, clarify details, research issues, and provide clear solutions.
• Guide customers through troubleshooting steps, website navigation, and product usage.
• Assist customers with placing orders and processing returns as needed.
• Collaborate across departments to ensure seamless customer support and resolution.
• Maintain accurate documentation of customer interactions and solutions provided.
• Perform other related duties as assigned to support our mission of building better connections.

Business Development Lead

Customer Care Representative