Conscious Discipline

Customer Support

• Respond to customer calls and emails with empathy, patience, and professionalism.
• Manage a high volume of inbound and outbound calls and support tickets in a timely and efficient manner.
• Understand customer needs, clarify details, research issues, and provide clear solutions.
• Guide customers through troubleshooting steps, website navigation, and product usage.
• Assist customers with placing orders and processing returns as needed.
• Collaborate across departments to ensure seamless customer support and resolution.
• Maintain accurate documentation of customer interactions and solutions provided.
• Perform other related duties as assigned to support our mission of building better connections.

Customer Care Representative

• The Customer Care Lead is responsible for providing exceptional service and support to customers and internal stakeholders via phone, email, Zendesk, and live chat. This role serves as the first point of contact for inquiries related to website navigation, order submissions, shipping, product information, and issue resolution. The Customer Care Lead will work collaboratively with cross-functional teams to ensure a seamless customer experience by accurately processing orders, returns, refunds, and exchanges while delivering timely and effective solutions.
• Key Responsibilities
• Customer Care Responsible for helping and problem solving with our customers and internal stakeholders via phone, email Zendesk or chat. Inquiries will range from website assistance, order submissions, questions and issues, shipping questions, product questions. Greet customers warmly and ascertain problem or reason for calling, emailing or chatting Assist with placement of orders, refunds, returns or exchanges Resolve customer complaints and concerns via phone, email or live chat Use telephones, email and chat to reach out to customers and verify account information Quote for, place or cancel orders Suggest solutions with product issues Work with department head to ensure proper customer service is being delivered Process quotes, returns and exchanges Manage inbound and outbound inquiries in a timely manner Identify customers’ needs, clarify information, research every issue, and provide solutions. Guide customers through troubleshooting, navigating the company website or using the products or services Assist in placing orders as needed. Assist in processing authorized refunds as needed Assist in shipping returns as needed Performs other related duties as assigned or requested

Customer Care Lead

• Be the first point of contact for customers, handling phone calls, emails, and live chat inquiries.
• Provide assistance with website navigation, orders, shipping, products, events, and internal order requests.
• Manage a high volume of inbound and outbound calls, support tickets, and live chat requests in a timely and efficient manner.
• Troubleshoot issues, clarify details, research problems, and provide clear solutions.
• Guide customers through troubleshooting steps and product usage; support shipping and return processes when needed.
• Collaborate across departments to ensure seamless customer support and resolution.
• Maintain accurate documentation of customer interactions and solutions provided.
• Report to Senior Manager of Partner Operations and perform other related duties as assigned.

Content Marketing Manager

• Research, identify, and curate high-quality content from various sources, including articles, videos, images, and social media.
• Schedule and publish posts across social media platforms (Facebook, Instagram, LinkedIn, YouTube) using a social media management platform such as Hootsuite, Loomly, etc., and monitor channels for engagement opportunities and customer feedback.
• Familiarity with Monday.com, managing and organizing digital assets.
• Engage with social media followers, respond to queries promptly, and build relationships with the online community.
• Familiarity with social media graphic design and video editing.
• Ensure curated content aligns with brand voice, audience interests, and marketing objectives.
• Collaborate with content creators, designers, and marketing teams to repurpose and enhance curated materials.
• Manage and organize content libraries for easy accessibility and efficient workflow.
• Stay updated on industry trends, competitor content strategies, and emerging media formats.
• Write engaging captions, summaries, and descriptions for curated content when necessary.
• Track performance and provide regular reports on KPIs (reach, engagement, conversions, etc.).
• Maintain copyright compliance and credit original content sources appropriately.
• Analyze content performance and engagement metrics to optimize curation strategies.
• Provide frequent website audits for outdated/irrelevant content.
• Test new landing pages, event launches, etc. in collaboration with Web Support.
• Other duties as assigned.

Customer Care Representative

Customer Care Lead

Customer Care Representative

Content Curator