Connor

Manager – Tooling Implementation, Enablement, ITAM, SAM, SaaS, FinOps

Connor

full-time

Posted on:

Location Type: Hybrid

Location: Dubai • 🇦🇪 United Arab Emirates

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Job Level

SeniorLead

Tech Stack

AWSAzureCloudGoogle Cloud PlatformITSMServiceNow

About the role

  • Lead and manage end-to-end implementations of enterprise ITAM and SAM platforms
  • Act as the senior escalation point for complex tooling, data, licensing, and integration challenges
  • Define and enforce tooling implementation standards, best practices, and delivery frameworks
  • Leverage AI-driven capabilities within ITAM, SAM, SaaS, and FinOps tools to improve data quality and normalization, compliance and optimization outcomes, insight generation and reporting
  • Design and implement automation workflows to reduce manual effort
  • Train, mentor, and lead junior consultants on tooling implementation and enablement
  • Manage multiple client engagements simultaneously, ensuring delivery quality, timelines, and outcomes
  • Identify and operationalize emerging AI and automation capabilities from tooling vendors into Connor delivery models

Requirements

  • 7+ years of experience in IT Asset Management (ITAM)
  • 7+ years of experience in Software Asset Management (SAM)
  • 7+ years of experience in ITSM or tooling-focused consulting roles
  • Demonstrated hands-on experience implementing enterprise tooling such as Flexera, ServiceNow ITAM/SAM Pro, IBM ILMT
  • Strong knowledge of software licensing, compliance, optimization, and reconciliation processes
  • Experience working in a consulting or professional services environment
  • Proven ability to lead teams, mentor junior consultants, and manage delivery quality
  • Experience supporting pre-sales, proposals, and client-facing solution presentations
  • Exposure to cloud platforms and cost models (AWS, Azure, GCP)
  • Experience applying AI and automation to improve delivery efficiency and insight quality
  • Strong stakeholder management and communication skills across technical and non-technical audiences
  • Advanced data analysis and reporting skills (Excel, tooling dashboards)
  • Self-driven, highly motivated, and able to operate independently and within global teams
  • Highly organized with strong attention to detail
  • Willingness to learn, innovate, and continuously improve delivery approaches.
Benefits
  • Amazing work culture and environment
  • Competitive pay
  • Generous benefits package
  • Excellent career growth opportunities (You'll grow as we grow!)
  • Paid Holidays, Sick Time, and PTO

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
IT Asset Management (ITAM)Software Asset Management (SAM)IT Service Management (ITSM)data analysisautomation workflowssoftware licensingcomplianceoptimizationreportingAI-driven capabilities
Soft skills
leadershipmentoringstakeholder managementcommunicationorganizational skillsattention to detailself-drivenmotivationinnovationcontinuous improvement