Connexus Credit Union

Communications

• Partners closely with senior leadership to craft executive communications, govern message standards, and coordinate cross-functional storytelling, so timeliness and quality of work are paramount.
• This role owns earned media and reputation management programs, including proactive pitching, issues response, and review monitoring/response protocols.
• Build and execute an annual internal communications strategy that aligns employees to company vision, values, and priorities; plan editorial calendars, cadence, and channel mix (e.g., SharePoint, Teams All-Staff, email, live forums).
• Provide governance framework and supporting documentation for how and when to use various channels (e.g. Teams, SharePoint, email).
• Serve as lead writer/editor for leadership messages, all-staff announcements, and key change communications; ensure clarity, consistency, and brand voice.
• Support the CEO brand by developing multi-format CEO communication assets and recurring content series.
• Counsel executives on tone, timing, and potential impacts.
• Maintain and optimize internal channels (e.g., SharePoint homepage; Teams All-Staff) for reach and engagement, including analytics and continuous improvement.
• Integrate AI responsibly into content creation and analysis workflows.
• Develop presentation materials and talking points for executive and enterprise meetings.
• Lead earned media strategy and relationships with reporters, editors, and industry outlets; pitch stories that elevate the brand and support business priorities.
• Draft, edit, and route press releases, media statements, and Q&As; ensure consistency with brand, regulatory, and risk standards.
• Establish and enforce communication protocol for Incident Response Team (approval matrix, holding statements, post-mortems) in partnership with Risk.
• Own the online reviews and ratings strategy (Google, Apple/Android app stores, social/business directories) with clear SLAs, escalation paths, and insights reporting.
• Translate insights into product, service, and journey improvements with accountable business owners.
• Partner with stakeholders to ensure timely, brand-appropriate responses and to address root-cause drivers of negative feedback.
• Own internal content, governance, and brand standards.
• Coach leaders and subject-matter experts on message development, media readiness, and presentation best practices; coordinate spokesperson training.
• Collaborate with creative/video teams to produce high-quality content for internal culture-building and community relations.
• Develop annual plans and quarterly scorecards; track channel engagement, employee sentiment, earned media outcomes, share of voice, and review ratings/response times; translate insights into actions.
• Act as communications owner for enterprise-wide issues requiring rapid alignment, including Incident Response Team.
• Ensure all communications comply with applicable Federal/State regulations (e.g., BSA and bank/credit union advertising standards) and internal policies.

Senior Communications, Media Strategist

Analyst

• Support daily liquidity management, investment operations, and asset liability management for the credit union
• Prepare ALM reporting, maintain collateral and funding sources, and administer investment settlements, safekeeping, and related accounting activities
• Provide analysis and reporting to help leadership make sound balance sheet and risk management decisions
• Monitor daily cash positions and short-term liquidity requirements
• Analyze cash flow forecasts and recommend optimal liquidity strategies
• Ensure sufficient funding availability to support operations, lending activities, and strategic initiatives
• Execute and monitor investment transactions within board-approved policies
• Coordinate investment settlements, safekeeping instructions, and custodial functions
• Manage existing borrowing facilities and evaluate alternative funding sources
• Prepare quarterly ALM file inputs, validate data sources, and reconcile key assumptions prior to model runs
• Ensure compliance with internal policies, regulatory requirements, and NCUA guidance

Treasury Analyst

Compliance

• Develop, implement, and maintain detailed compliance management procedures consistent with applicable laws and regulations.
• Oversee the CMS framework, including risk and control identification, reporting, monitoring, testing, change management, training, complaint management, governance, and regulatory relations.
• Serve as the designated Director of Compliance, authorized to engage with all departments and effect corrective action as necessary.
• Ensure compliance responsibilities are communicated and incorporated into business processes across the organization.
• Lead the development and maintenance of risk assessments for various processes and programs to identify risks, create internal controls, and implement mitigation factors.
• Review and update policies and procedures to ensure alignment with legal requirements and Connexus standards.
• Coordinate and deliver comprehensive compliance training for all employees, tailored to job functions.
• Oversee the process for receiving, recording, investigating, and resolving consumer complaints.
• Conduct regular compliance quality assurance testing to evaluate adherence to laws, regulations, and internal policies.
• Maintain proactive monitoring systems to identify procedural or training weaknesses.

Director, Compliance

Data Engineer

• Design, build, and support data warehousing (Data Vault 2.0) and BI solutions.
• Develop, promote, and provide ongoing support for ETL workflows.
• Develop and validate sources to target mappings and transformation logic.
• Design and maintain data models used for reporting and analytics.
• Modify existing reports, extracts, and dashboards, as necessary.
• Supports data automation, quality, and governance.
• Conduct data profiling, data cleansing, and assessing the integrity of data from multiple sources to ensure high quality data.
• Support development of Data Dictionaries and Data Taxonomy for product solutions.
• Collaborate with infrastructure team to design and implement internal process improvements, greater scalability, optimization of data delivery, and automating manual processes.
• Assist in data migration and data ingestion to core systems during active mergers, acquisitions, or other assigned projects.
• Create reusable datasets in support of insights and analytics for the organization.
• Create and maintain information and data flow diagrams.
• Leverage existing data infrastructure to fulfill all data-related requests, perform necessary data housekeeping, data cleansing, normalization, hashing, and implementation of required data model changes.
• Help the broader team identify new features and business opportunities through analysis.
• Support upgrades, configuration and troubleshooting for business intelligence tools.
• Identify development needs to improve and streamline operations.
• Drive best practices in code quality & reusability, data integrity, test design, analysis, validation, and documentation.

Senior Communications, Media Strategist

Treasury Analyst

Director, Compliance

Business Intelligence Data Engineer