Connexus Credit Union

Project Manager

• Responsible for the delivery (execution) of organizational projects, ranging from three to eight projects at any given time.
• Drives key project decisions by meeting scoped deliverables and outlining risks and issues.
• Assists with the discovery of resources needed to reach objectives and manages resources in an effective and efficient manner.
• Prepares budget based on scope of work and resource requirements and tracks project costs to ensure we’re staying within approved budget.
• Analyzes and solves problems that are complex in nature and presents multiple recommendations on solutions.
• Provides transparency, accuracy and appropriate status updates including communicating any variances from scheduled delivery dates.
• Manages contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
• Measures project performance to identify areas for improvement.
• Responsible for the coordination and completion of projects ranging in duration from six months to two years on time and within budget and scope.
• Oversees all aspects of projects including setting deadlines, assigning responsibilities and monitoring project progress.
• Works directly with key stakeholders to ensure deliverables fall within the approved scope and budget.
• Coordinates internal resources and third parties/vendors for the seamless execution of projects.
• Assists in the creation of project scope and objectives, involving all relevant stakeholders and ensuring resource and technical feasibility.
• Develops a detailed project schedule and work plan to monitor and track progress.
• Regularly prepares project status reports for upper management.
• Measures project performance and manage changes to the project scope, schedule and budget using standard techniques.
• Establishes and maintains relationships with third parties/vendors.
• Creates and maintains comprehensive project documentation.

Communications

• Lead the development and implementation of our internal communications strategy to inform, align, and inspire employees
• Manage external communications to foster a positive brand reputation with media partners
• Partner closely with senior leadership to craft executive communications
• Govern message standards and coordinate cross-functional storytelling
• Own earned media and reputation management programs
• Build and execute an annual internal communications strategy that aligns employees to company vision, values, and priorities
• Serve as lead writer/editor for leadership messages, all-staff announcements, and key change communications
• Develop presentation materials and talking points for executive and enterprise meetings
• Lead earned media strategy and relationships with reporters, editors, and industry outlets
• Draft, edit, and route press releases, media statements, and Q&As

Senior Communications & Media Specialist

Data Analyst

• Builds and maintains KPIs, dashboards, reports, and data related products
• Gathers and cleans datasets from predefined sources
• Performs basic data preparation tasks (e.g., formatting, merging, deduplication) under guidance
• Conducts exploratory data analysis on smaller datasets to identify basic trends or patterns
• Supports analysts by preparing data for business questions and assisting with simpler analyses
• Generates standard reports and assists in creating basic dashboards with supervision
• Learns and utilizes visualization tools to communicate straightforward insights
• Assists in gathering requirements from business units
• Provides basic guidance to stakeholders on data self-service tools and data security basics
• Assists with ePMO projects and tasks
• Executes established quality checks to ensure data accuracy and flag inconsistencies
• Identifies inefficiencies in routine tasks and suggest possible automations
• Provides preliminary insights that contribute to team-driven decision-making processes
• Collaborates cross-functionally to align with business goals, with supervision

Associate Data Analyst

Procurement

• Execute contract lifecycle management through eGRC platform.
• Monitor and ensure adherence to contract governance including contract management workflows, signing authority, procedures, and templates while maintaining reviews and revisions of the contracts.
• Read assigned contracts and create abstracts of the documents so that material terms and any variances to Connexus standards are easy to find.
• Initial contract review to highlight important terms and document the same in eGRC platform.
• Advise of contract requirements, obligations, and risks and investigate/follow-up on contracted related issues.
• Manage new vendor onboarding.
• Serve as TPRM representative for contract negotiations with new vendors.
• Act as primary contact for internal stakeholders to request and receive contracts and related documents.
• Ensure all contract details are current, accurate, and timely updated.
• Facilitate discussions with cross-functional teams to ensure all contractual obligations are understood and met.
• Engage with vendors to negotiate terms, resolve disputes, and clarify contract specifications.
• Manage accurate vendor details for prospective and current vendors.
• Assist with TPRM Program Manager with requests such as letters, reports, and project documentation.
• With support of People Leader, ensure proper completion and deliverables for exam management.
• Own vendor off-boarding process (termination letters, data destruction, etc.).
• Collaborate with finance teams to align contract terms with budgetary goals and cost structures.
• Develop and improve contract templates, negotiation strategies, and best practices tailored to Connexus strategies and risk appetite.

Contract Management Specialist

Consultant

• Work as frontline contact for members or individuals calling Connexus in a fast-paced environment.
• Provide omnichannel assistance to members and potential members by acquiring in-depth knowledge of all credit union departments, including online banking, payment options, debit card issues, etc.
• Create consistent positive member experiences through active listening, de-escalation skills, and knowledge of Connexus products/services/processes with a focus on one call resolution.
• Maintain trust and integrity by ensuring members' information and transactions are held in confidence and safeguard members’ assets through strict adherence to risk mitigation procedures.
• Meet performance metrics - including number of interactions with members, Quality Assurance, complete accurate case notes of member interactions and call history.
• Initiate, lead or participate in organization and/or department projects that help achieve the organization’s vision.
• Identify and render the best service possible to all members including interacting with other departments to answer questions.
• Volunteer and offer assistance as needed while achieving daily metrics through well-defined multi-tasking skills.
• Take initiative for personal development and stay informed on current credit union processes/procedures.

Member Contact Center Consultant

• Provide omnichannel assistance to members and potential members by acquiring in-depth knowledge of all credit union departments, including online banking, payment options, debit card issues, etc.
• Create consistent positive member experiences through active listening, de-escalation skills, and knowledge of Connexus products/services/processes
• Maintain trust and integrity by ensuring members' information and transactions are held in confidence; safeguard members’ assets through strict adherence to risk mitigation procedures
• Meet performance metrics including number of interactions with members, Quality Assurance, accurate case notes of member interactions and call history
• Initiate, lead or participate in organization and/or department projects that help achieve the organization’s vision
• Build trusting relationships through individualized and best in class member support and educate members on products and services
• Volunteer and offer assistance as needed while achieving daily metrics through well-defined multi-tasking skills
• Take initiative for personal development and stay informed on current credit union processes/procedures
• Identify and render the best service possible to all members including interacting with other departments to answer questions

Contact Center Consultant

A Vendor Management Specialist is responsible for reviewing contracts, ensuring compliance with company policies, and procedures, and off boarding vendors.
Execute contract lifecycle management through eGRC platform.
Monitor and ensure adherence to contract governance including contract management workflows, signing authority, procedures, and templates while maintaining reviews and revisions of the contracts.
Read assigned contracts and create abstracts of the documents so that material terms and any variances to Connexus standards are easy to find.
Initial contract review to highlight important terms and document the same in eGRC platform.
Advise of contract requirements, obligations, and risks and investigate/follow-up on contracted related issues.
Manage new vendor onboarding.
Serve as TPRM representative for contract negotiations with new vendors.
Act as primary contact for internal stakeholders to request and receive contracts and related documents.
Ensure all contract details are current, accurate, and timely updated.
Facilitate discussions with cross-functional teams to ensure all contractual obligations are understood and met.
Engage with vendors to negotiate terms, resolve disputes, and clarify contract specifications.
Manage accurate vendor details for prospective and current vendors.
Assist with TPRM Program Manager with requests such as letters, reports, and project documentation.
With support of People Leader, ensure proper completion and deliverables for exam management.
Own vendor off-boarding process (termination letters, data destruction, etc.).
Collaborate with finance teams to align contract terms with budgetary goals and cost structures.
Develop and improve contract templates, negotiation strategies, and best practices tailored to Connexus strategies and risk appetite.