Fraud Specialist

Connexus Credit Union

Fraud Specialist at Connexus Credit Union assisting members with fraud recovery and reporting. Collaborating with teams to mitigate losses and protect member assets.

Posted 7/10/2026full-timeRemote • Florida, Illinois, Iowa, Minnesota, Missouri, Montana, Ohio, Texas, Wisconsin • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Receives and analyzes dispute, identity theft, credit bureau and fraud claims from members and employees and determines appropriate resolutions
Works in a dynamic, highly collaborative, fast-paced environment, where member experience and fraud prevention are the goal
Monitoring fraud software program (Verafin) for compliance with fraud reporting, which includes filing Suspicious Activity Reports (SAR)
Supports the monitoring and tracking of fraud issues across all channels of credit union; prepares reports for management based on this tracking
Investigate Identity Theft Red Flag reports and document findings
Works with the Fraud Analyst to process and prepare case files to and from governmental agencies and any fraud cases we elect to pursue
Communicate with members affected by fraud incidents, providing support, information, and guidance in the resolution process
Collaborate with other Connexus departments, other financial institutions, law enforcement authorities or members when researching and resolving suspicious activity, under the direction of the Fraud Analyst, Director BSA & Fraud

Requirements

What you’ll need

1+ years of related experience is Required
Required to hold or obtain the CBSAP certification within the first year
Possess frontline banking experience and a solid understanding of Fraud, Reg E, BSA/AML, and USA Patriot Act rules and regulations
Use effective judgment to make sound decisions while minimizing the credit union’s exposure to risk
Excellent understanding of regulations applicable to the financial industry (i.e. banking and/or credit union industries)
Thorough knowledge/understanding of legal and regulatory matters and industry trends
Self-motivated individual that is detail oriented and can accurately complete work within required time frames under minimum supervision driven by a sense of urgency
Required to possess proficient skills to open, create, and modify various documents using the Microsoft Suite (e.g. word documents, spreadsheets, email, etc.) and enter/retrieve information using various applications/systems
Excellent verbal and written communication skills including the meaning and spelling of words, rules of composition, and grammar to effectively communicate with all levels of bank and external customers
Must possess the ability to gather and analyze information skillfully and document those findings in a clear and concise report

Benefits

Comp & perks

20 days of paid time off and 8 paid holidays
16 hours of paid Volunteer Time Off
401K Retirement with up to 6% employer match
Excellent Health, Dental, Vision insurance, including multiple plan options
Health Savings Account with generous employer contributions
Employer paid Life insurance, Short-Term and Long-Term Disability
Tuition Reimbursement from $4,000 - $7,000 per calendar year
Robust Learning and Development program that includes an annual professional development stipend

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Fraud InvestigationSuspicious Activity ReportingDocument PreparationData AnalysisMicrosoft Suite Proficiency

Soft Skills

Effective CommunicationDetail OrientedSelf-MotivatedJudgment and Decision-MakingCollaboration

Certifications

CBSAP Certification