Charge Off Recovery Collector

Connexus Credit Union

Charge Off Recovery Collector handling post-charge off accounts for Connexus Credit Union. Responsible for negotiating payment plans and managing third-party communications.

Posted 6/25/2026full-timeRemote • Florida, Illinois, Iowa, Minnesota, Missouri, Montana, Ohio, Texas, Wisconsin • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Contact members by telephone, mail, and electronic communications in an effort to collect on written off loans and accounts.
Process communications including but not limited to DSA agreements, disputes, and cease and desist requests.
Perform Skip Tracing efforts to locate members and assets.
Maintain an accurate and detailed written record of any and all communications made regarding member accounts, to include but not limited to; account status, third party action, repossession, bankruptcy, etc.
Address any queries, concerns, or disputes raised by debtors related to outstanding debts, ensuring effective resolution, and maintaining professionalism.
Respond to third party communication and prepare information required by collection agencies and attorneys. Including reviewing files to approve legal action.
Prepare regular reports on collection activities and account statuses.
Assign accounts and update account actions with third party collection agencies and attorneys. This may include filing estate claims.

Requirements

What you’ll need

1+ years prior collections, legal collections, repossession and/or post charge off recovery experience is Required.
Responsible individual who is able to work both independently and in a team environment.
Independently negotiate viable payment plans with Members based on standardized processes and in non-standard situations.
Ability to identify and escalate legal concerns and/or reputational risk within the collection process of each account.
Knowledge and understanding of CFPB, FDCPA, WCA (preferred), and any other debt collection regulations.
Knowledge and understanding of charge off, repossession, money judgments, estate and probate filings, and debt consolidation companies.
Excellent verbal, written, listening, and interpersonal communication skills, along with the ability to remain assertive and confident when dealing with difficult situations.
Ability to multi-task and work in a fast-paced, goal-oriented environment.

Benefits

Comp & perks

20 days of paid time off and 10 paid holidays
16 hours of paid Volunteer Time Off
401K Retirement with up to 6% employer match
Excellent Health, Dental, Vision insurance, including multiple plan options
Health Savings Account with generous employer contributions
Employer paid Life insurance, Short-Term and Long-Term Disability
Tuition Reimbursement from $4,000 - $7,000 per calendar year
Robust Learning and Development program that includes an annual professional development stipend

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

collectionslegal collectionsrepossessionpost charge off recoverySkip Tracingnegotiationreport preparationaccount managementdebt consolidation

Soft Skills

responsibilityindependenceteamworkassertivenesscommunicationlisteningproblem-solvingmulti-taskingprofessionalism